Benefits:
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Training & development
As the Marketing & Client Services Director at a boutique, multi-market social and digital marketing agency, you will be both a strategic leader and a hands-on contributor. You will shape the agency’s marketing vision, strengthen its presence across diverse markets, and oversee high-touch client service delivery. This role requires a versatile marketer who is comfortable switching between strategy, execution, and team management in a fast-moving, entrepreneurial environment.
Key Responsibilities
Build and execute a lean but impactful marketing strategy to elevate the agency’s brand across all markets.
Drive the development of thought leadership content, case studies, social content, newsletters, and portfolio updates.
Identify market-specific opportunities for visibility (local events, partnerships, niche communities, industry groups).
Manage the agency’s digital presence, ensuring consistent messaging across multiple markets.
Lead a small but agile client services team, ensuring high-quality delivery across social, digital, content, and paid media initiatives.
Establish client service frameworks tailored to each market’s needs while maintaining agency-wide standards.
Serve as the senior point of contact during escalations, guiding both clients and internal teams with clarity and empathy.
Maintain strong client relationships that enhance retention and unlock long-term growth opportunities.
Act as a senior strategist on key accounts, helping shape campaign direction, content strategy, and performance plans.
Step into execution roles when needed—reviewing assets, refining briefs, contributing to content ideas, or supporting reporting.
Guide multi-market campaign rollouts, ensuring localization where necessary while protecting brand consistency.
Partner with leadership to pursue new business opportunities: creating pitch decks, joining client conversations, and crafting market-specific proposals.
Support the development of competitive, differentiated service offerings tailored to regional market needs.
Represent the agency at industry events or networking opportunities in different markets when necessary.
Oversee reporting standards to ensure clients across markets receive clear, actionable insights.
Translate performance data into strategic recommendations that guide future campaigns.
Identify patterns across markets to inform best practices and agency IP.
Manage a small, high-performing team with a focus on cross-market collaboration and continuous learning.
Manage resource planning and adjust workflows based on client demands across regions.
Foster a culture that mixes boutique agency creativity with disciplined, data-informed execution.
Provide clear guidance, feedback, and development plans for team members.
Flexible work from home options available.