EF Tours Marketing & Creative Studio is looking for an Operations Coordinator to join our Boston team. In this role, you’ll be at the center of a dynamic team with a focus on systems management, process oversight, and general departmental support related to marketing materials focused on opening the world through education and travel.

The role:

As an Operations Coordinator, you will combine your strengths in organization, project coordination, and relationship management into a unique, rewarding hands-on contributor role. You must be able to plan, organize and prioritize your work and the work of others on the team in a fast-paced environment, providing planning and administrative support to the marketing and creative team. You’ll hone your logistical skills by finding cross-departmental efficiencies and you’ll be at the center of connecting the dots. You’ll be a master-juggler of many things like, overseeing the departmental annual calendar and being the lead for a variety of our systems tools. You’ll also have the opportunity to flex into other skillsets when applicable, like marketing and production.

What you’ll do:

You’re a passionate, team player with extraordinary attention to detail. You embrace a dynamic, collaborative environment and never shy away from contributing. You’re an avid planner, data-driven, organized and adept at driving a multi-disciplined team forward. You like checking things off your to-do list and ending the day knowing that you made a difference.

Responsibilities:

• Tools

  • Be the admin and expert for our creative project management tool (Wrike) and our document repositories.
  • Develop working knowledge of Marketing tools to drive cross-team collaboration (Adobe Campaign, Hive9, Confluence, Jira, etc.)

• Admin Support

  • Support senior staff in providing reports, scheduling necessary meetings, overseeing departmental calendar and agendas
  • Understand and manage the budget planning calendar cycle in support of marketing directors
  • Monitor and track marketing activities and performance to provide strategic insights to improve the effectiveness of the team
  • Support and preparation for individual project retrospectives and seasonal review of work

• Process Management

  • Monitor that teams/individual contributors are adhering to existing processes, while offering optimization recommendations for the Marketing & Creative department, consisting of the following teams: marketing strategy, email & automation, web, production, and creative.
  • Coordinator and point-of-contact for all Spanish translations
  • Guide capacity planning-manage time-tracking cross-departmentally, make recommendations on intake volume, advise on headcount

Who you are:

• Bachelor’s degree
• Experience-2-4 years of experience in Marketing Operations or a similar role
• Experience working with Wrike (or similar project management tool)
• Some experience with reporting and analytics
• Proficiency in MS Office
• In the Boston office Tuesday, Wednesday, Thursday - ability to work remote Monday & Friday
• Communicative-you know who needs to know what and when and never leave anyone in the dark
• Collaborative-you work and play well with others
• Detailed - you might as well have microscopes for eyes because no small detail goes unnoticed
• Driven-you’re confident, goal-oriented, results-driven and take initiative
• Solution-oriented-you’re a whiz at learning new things and finding the most efficient solution to problems
• Adaptable-you shift gears quickly and manage time well

Why you’ll love working here:

Work in our North American headquarters where you’ll enjoy comprehensive professional development, frequent social programming and employee-run EFfinity groups, community groups, and clubs. You can expect:

• Paid international travel
• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days of work-from-home flexibility work per week, after your initial onboarding
• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
• Four weeks paid vacation your first year and nine paid holidays
• 25% company match on your 401(k)
• Excellent medical, dental, and vision coverage, along with life and disability insurance
• Wellness benefits and a yearly fitness reimbursement
• EF program discounts including travel, language schools, childcare, and more
• Dependent care, healthcare, and commuter flexible spending accounts (FSAs)
• Discounts at local venues and businesses

About EF Education First:

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com

At EF Education First, we believe that the world is better when people try to understand one another. Since 1965, EF has helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves.