Job Description

Our company has an open position within our sales division for Sales and Customer Support Specialists. The Sales and Customer Support position will be responsible for expanding our company's marketing initiatives to manage, develop, grow, and maintain both new and existing partnerships and relationships within the field of our clients. As one of our Sales and Customer Support Specialists, we want you to take pride in the fact that you play a key role in our mission to provide outstanding experiences for our customers. The Sales and Customer Support Specialist recognizes that each interaction with the customer is an opportunity to enlighten potential new customers and educate them on the latest products and services our clients are offering. From the customer’s perspective, each Sales and Customer Support Specialist is a resource that can be used to guide the customer through education and decision making.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Requires great customer service skills, sales, and closing skills as well as purposeful follow-up skills
• Ensure customer sales have been completed and all questions have been thoroughly answered
• Maintain constant and consistent follow-up and proactive communication with customers
• Knowledge of each territory location, community and ability to teach to other Customer Service Associates
• Knowledge of our client’s products and staying up to date with any new promotions they may be offering
• Familiarize yourself with the competition, pricing, and frequently asked questions or concerns for potential new leads
• The ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes

DESIRED SKILLS, EXPERIENCE, AND QUALIFICATIONS:

• Bachelor's degree preferred OR
• 2+ years of related experience in customer service
• Outstanding interpersonal, verbal, and written communication skills
• Detail-oriented individual who also has the ability to think and plan strategically
• A self-motivated problem solver with creativity, a strong work ethic, and a high energy level
• Have a passion for our customer experience based mission

THIS POSITION INCLUDES IN-PERSON COMMISSIONED SALES AND CUSTOMER SERVICE