Company overview Marleylilly has a growth-mindset and is quickly becoming a leader in personalized apparel and accessories. At Marleylilly, we are focused on attracting, engaging, developing, rewarding, and retaining top talent. We are currently seeking qualified, energetic, and resourceful Fall 2022 interns to join our awesome company for an internship! If you are enthusiastic, hard-working, and thrive in a fast-paced environment, this is the right place for you to gain valuable work experience! We are conveniently located in Greenville, SC right off I-85 so this internship is ideal for college students in Upstate SC. While our company is continuing to post new and different fall internships weekly, this particular internship has openings for 6 fall interns/part-time. To learn more about our company, click here: https://marleylilly.com/about-us JOB TITLE: Fall Intern 2022- Customer Service (Remote work available but must be within 1 hr of company location) Job Description: The Fall Intern 2022 Customer Support agent role should be highly motivated, energetic and organized. This individual is expected to effectively communicate with customers via various channels such as phone, text, email, chat, and social media. Looking for individuals who value customer service, apply effort, and work well with others to achieve goals. Customer Service Responsibilities Communicate with customers via various channels such as phone, text, email, chat, and social while achieving the expected number of contacts per hour. Respond to customer's needs regarding existing orders. Recommend products and provide suggestions for product personalization Resolve minor customer concerns using company protocol and procedures Process and resolve customer's returns within return policy guidelines Initiate correspondence and follow-up with customers regarding order fulfillment Reviewing existing orders for potential discrepancies Ability to work within a team environment to achieve department goals Handling various clerical tasks within the department Hours of operations 9am - 10pm 7 days a week. Remote hours available. Qualifications Should be in process of obtaining a Bachelor's Degree Must be an excellent communicator - both verbal and written High organizational and problem solving skills Ability to work in a fast paced environment Microsoft 365 preferred Outstanding written and verbal communication skills Minimum 45 WPM typing score Marleylilly Internship Guidelines & Expectations Here's some helpful information about our Fall internships. We start accepting fall internship applications as early as the Spring. This is early because many of our prospective interns are already determining their fall courses and/or many have fall internship requirements for their degrees that must be locked-in before summer break. Our selected Fall Interns are extended their offers in the spring (or summer - depending on when you apply). The goal is for our Fall Interns to begin working at Marleylilly in August/September so there is time to train you before our busiest time of the year. Our Fall interns are with us during our incredibly busy and exciting Peak Season! 45% of our annual business is between October 1 - December 31. This is not a sedentary internship where you will stay behind a desk all day, everyday. We are a fast moving company - so get ready to hustle! While you may be selected for one particular internship, all of our team members pitch in wherever we are needed so you may get to rotate through a variety of roles, based on business needs. Typical total hours worked per week during your internship will be approximately 20-40 hours per week depending on your availability. Since it's Peak Season, you may be offered the opportunity to work overtime and make some extra money. Common Fall Intern working hours are 9AM-5PM from Monday - Friday, however, it may differ by department depending on needs. Cell phone use should be kept to a minimum. If you're hooked all day to your phone, this isn't the internship for you! You will get out of this internship what you put in! If you ask questions, offer to help whenever/wherever needed, and work hard - you will have an incredibly rewarding experience. You are going to work hard, learn a lot, and have fun while you're doing it! We value all of our interns and want to help you be successful here (and in life!) We strive to offer engagement events and provide you with opportunities to learn and grow during your time with us!