Job Description

ALL ABOUT THIS POSITION!

MARLO FURNITURE is searching for an OFFICE MANAGER to provide daily staff support, and assist with managing customer concerns. As an Office Manager your organization and can-do attitude are essential to your success with MARLO FURNITURE . Working for MARLO FURNITURE, you will find a unique and fulfilling culture, with opportunities for growth and great benefits! Apply Today for Immediate Consideration!

SUPERVISORY RESPONSIBILITIES

Manages the customer service staff (CSR's) and in the absence of Store General Manager or Sales Manager responsibility will include all store personnel.

REQUIREMENTS

• Greets customers with a smile
• Supports sales staff by finalizing tickets quickly and efficiently
• Handles customer order issues in person and on the phone
• Handles escalated customer issues
• Prepares Office staff schedules
• Thorough knowledge of office policies and procedures
• Reviews and makes changes to customer orders
• Records details and notes on each customers ticket
• Processes credit card, cash and check transactions correctly and expeditiously according to company policy
• Provide reports
• Reviews sales orders on a daily basis
• Sales Floor –assists with pricing, tagging, promotion, and organization when needed
• Daily Close outs – count money
• Tracks office supplies, puts in quarterly orders thru help desk system
• Training new office staff on company policy and system
• Handles all new hire paperwork for the store. Ensures all hiring paperwork is filled out correctly and sent to HR
• Ensures that office staff performs daily duties, on time, adheres to all company policies
• Follows assigned schedule
• Attends all required meetings
• May have Key Holder responsibilities
• Must have basic math skills (calculate discounts, interest, commissions, percentages, etc.)
• Must be able to multi-task
• Strong written and verbal communication skills

EDUCATION & EXPERIENCE

High School Diploma or equivalent

Two-three years of customer service or a related field

Previous knowledge of retail store operations, sales concepts, or merchandising

BENEFITS OF WORKING WITH US!

Medical, dental, vision, life insurance, disability benefits, including dependent coverage;· Paid vacation

Recognition and reward programs;

401(k) retirement savings plan;

Generous employee purchase policy