Job Description

Irvine-based Medical Device company is hiring Remote BILINGUAL Customer Support Agents for their 24/7 virtual call center.

MUST SPEAK GERMAN OR DUTCH OR ARABIC

The position is 100% remote and will perform over-the-phone technical support for mobile applications.

Duties & Responsibilities:

• Assist customers with setup and use of mobile applications for iOS and Android.
• Educate customers with the setup and use of their mobile app.
• Provide recommendations for improving the support process.
• Escalate calls to other team members when needed.
• Document each call in a case ticketing system.
• Performs other duties or special projects as assigned.

Minimum Qualifications:

• Customer-friendly attitude and excellent customer service skills.
• Technical aptitude to learn and follow instructions.
• Strong working knowledge of Apple iOS and Android.
• Excellent problem-solving ability.
• Strong attention to detail.
• Ability to research solutions and work independently on tasks.

Preferred Qualifications:

• Strong written and verbal communication skills in English / French
• Demonstrated ability to work in teams and individually with minimal supervision.
• Good documentation skills.

Miscellaneous Details:

• This role will be 100% remote.
• The position is Part-Time. 4 hour - 6 hour shifts
• MUST BE AVAILABLE TO WORK 2ND AND 3RD SHIFTS ( 9PM - 6AM ) FRI- SUN
• Laptop, Headset, and $25 per month internet allowance provided

Education: High School Diploma or GED

Company Description

Marquee Staffing has built a reputation on expert local market knowledge, unparalleled personalized service and the ability to deliver winning candidates and job opportunities. Marquee operates offices located conveniently throughout Southern California. Each branch is full-service, providing temporary, contract, contract-to-hire and direct placement services for a diverse set of clients. Each branch has recruiters who specialize in key industries, ensuring that our clients get the best match possible for each open position and that our candidates get expert guidance in their career path. Apply with us today!