Job Description

Our medical device manufacturer is hiring for a Customer Service Representative in Irvine, CA! You will be responsible for the delivery of high quality customer service to internal and external customers supporting the medical device market. This position maintains "hands on" involvement in the day-to-day customer service activities, which include but are not limited to taking customer calls, entering orders into our ERP, reviewing inventory reports and pointing out inventory gaps to our Planning Teams so that we have strong, constant product flow to our customers. Fluency in French and English is required for this role. THIS POSITION WILL BE REMOTE UNTIL IT IS SAFE TO GO BACK INTO THE IRVINE OFFICE. LAPTOP AND MONITOR WILL BE PROVIDED FOR ALL NEW HIRES!

• Order Entry for customers. • Learn the range of products, and apply this knowledge to be our customers’ first choice by providing excellent service. • Support Planning activities with our Planning team to ensure we have products in the pipeline to support the production schedules of our healthcare customers. • Actively participates and contributes ideas in meeting customer service company standards. • Supports team selling efforts, inquiry follow up, on time delivery, order accuracy, customer satisfaction, etc. • Maintains inventory accuracy by correcting inventory errors with designated company inventory manager. • Develops a high level of expertise in our computerized order entry invoicing, and inventory programs. Focus on customer satisfaction and zero defects. • Develops an expertise for identifying product availability, and product lead times within our company’s capabilities. • Maintains accurate and organized records of all transactions including orders, credits, returns and account status reports

Requirements:

• Bilingual in French and English.

• Exceptional phone and email skills. • Proficient in Microsoft Office Word and Excel.  • Strong organizational skills, attention to detail, the ability to multi-task and follow-through are necessary. • Ability to solve practical problems and deal with a variety of concrete variables and interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Must be able to read and interpret documents, write routine updates/reports and correspendence, and speak effectively before groups of customers or employees.