Job Description

Our medical device company is hiring Bilingual Customer Support Representatives to work remotely from home! This job is perfect for someone who is looking for a flexible job to accommodate a busy lifestyle! The position will perform over-the-phone technical support for company employees and with patients for in-home medical device monitoring equipment. Extensive paid training is provided to new hires before interacting with customers

DUTCH OR FRENCH LANGUAGE FLUENCY IS REQUIRED FOR THIS ROLE.

SHIFT AVAILABILITIES:

• Monday - Friday 8:00am - 11:00pm
• Saturday 12:00am - 11:59pm
• Upon phone screening, you will be asked for your shift preferences.

DUTIES & RESPONSIBILITIES:

• Assist patients with setup and use of mobile applications for iOS and Android.
• Educate customers with the setup and use of their mobile app.
• Provide recommendations for improving the support process.
• Escalate calls to other team members when needed.
• Document each call in a case ticketing system.
• Performs other duties or special projects as assigned.

PREFERRED QUALIFICATIONS:

• Strong written and verbal communication skills.
• Demonstrated ability to work in teams and individually with minimal supervision.
• Good documentation skills.
• Bachelor’s degree or certificate is a plus

MISCELLANEOUS DETAILS:

• This job is 100% remote.
• Company laptop is provided