Job Description

JOB SUMMARY:

The Salesforce Administrator will contribute to the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. This role is part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.  The Salesforce Administrator will continually collaborate with corporate IS management and resources, work to maintain a high level of customer service, and provide suggestions for process improvements.

DUTIES & RESPONSIBILITIES:

• Serve as system administrator for the Salesforce.com environment with 900+ users
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, flows, and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce.com data feeds and other integrations
• Coordinate the evaluation, scope and completion of new development requests.
• Assist in training of users, and grow the Salesforce.com skill set across the organization
• Effectively act as the liaison between our users, vendors, and the application development teams
• Work independently with members of the user community to define and document development requirements

MINIMUM & PREFERRED QUALIFICATIONS AND EXPERIENCE:

MINIMUM QUALIFICATIONS:

• Minimum two years of experience as a Salesforce.com administrator
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other complex content
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• A demonstrated ability to understand and articulate complex requirements

PREFERRED QUALIFICATIONS:

• Salesforce.com Admin certified
• International Medical Device industry experience
• Sales Cloud, Service Cloud, and Developer certifications
• A documented history of successfully driving projects to completion
• Previous experience working in a SCRUM or agile environment
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

EDUCATION:

• Bachelor’s Degree in Computer Science, Information Systems or related field preferred