This is an outstanding opportunity for the right individual! We are searching for a creative, self-motivated individual who desires to grow, learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and organization. Job Type: Full-time Responsibilities: · Maintaining a positive, empathetic and professional attitude toward customers at all times · Assist in the sales process and respond to various lead generators quickly and efficiently · Communicate with prospective and current clients, with needed information, in a timely manner · Know our services offered and pricing structure extremely well to be able to answer questions · STRONG emphasis on outbound warm calls · Process and schedule service requests in a timely fashion according to company policy · Ensure customer satisfaction and provide professional customer support. · Keeping records of customer interactions, transactions, comments and complaints. · Communicate with technicians on a regular basis and oversee route schedules for specific services. · Providing feedback on the efficiency of the customer service process and make necessary adjustments. · General administrative tasks as needed. Network with clients and other professionals to build sales for your specific service. · Other duties as assigned Education: · High school diploma or general education degree (GED) required. Experience: · 1-2 years clerical/administrative experience (preferred) · Inside sales or call center sales experience (required) with ability to "close" the sale. · Data entry experience · Excellent verbal and written communication skills · Familiarity in Microsoft Office applications including Word, Excel, Outlook · Familiarity with web-based applications and apps Other Requirements: · 18 years or older · Must have a valid driver’s license · Be on time, reliable and consistent · Follow MCS policies and procedures · Work in a team environment (TEAM – Together everyone achieves more) Preferred Skills: · High level of professionalism and confidentiality · Ability to stay calm when customers are stressed or upset · Ability to be flexible given a dynamic and fast-paced work environment · Time management skills including prioritization of multiple tasks and planning techniques · Comfortable using computers - Microsoft Office proficient · Experience working with customer support Employee Direct Reports:· None (Non-management role) Compensation· Based on Experience. $14.50 - $16.50 per hour plus bonus opportunities Benefits· Bonuses· PTO· Dental / Vision is available· Team / Family environment Note: All applicants are subject to Drug Testing, a Criminal Background check, as well as a Driving Record report, prior to employment. Job Type: Full-time Salary: $14.50 - $16.50 per hour Benefits:

Dental insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Ability to commute/relocate:

Knoxville, TN 37912: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer service: 1 year (Preferred)

Work Location: One location