Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job Summary The Insurance Service Manager provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.

Processes change to existing account and policies.

Identify opportunity for cross-sell with existing customers.

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Schedules appointments with existing or prospective customers for agency employees

Qualifications

Obtain Insurance license within 30 days of employment.

Demonstrated customer service experience

Effective communication skills via email, phone and in the office.

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

Solid knowledge and understanding of basic mathematical skills·

Spanish bilingual preferred but not required.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.