Reports to: Service Manager The service secretary/warranty clerk will be responsible for assisting the Service Manager in preparation, submission and collection of factory warranty claims. He/she will also answer the direct service phone lines and assist office personnel in answering the main telephone lines. He/she will also perform the routine clerical duties of the Service Department.

QUALIFICATIONSEDUCATION

High school diploma or the equivalent.

Typing and bookkeeping courses

SPECIALIZED

Previous experience with GM warranty and accounting systems

OTHER

Ability to read and comprehend instructions and information.

Professional personal appearance.

Ability to meet company's production and quality standards.

Aptitude for office and computer work * Typing and computer keypunch skills * Telephone answering skills * Filing skills * Ability to move back and forth between office and service area to conduct business *

PHYSICAL REQUIREMENTSSURROUNDINGS

spend time indoors in air-conditioned areas.

SITTING

on a regular basis

STANDING

on a regular basis

WALKING

infrequently

BENDING, TWISTING AND/OR STOOPING

infrequently

KNEELING AND/OR SQUATTING

infrequently

LIFTING

10 lbs to 25 lbs

infrequently

REACHING AND/OR LIFTING OVERHEAD

infrequently

CLIMBING

stairs

REPETITIVE HAND/FINGER MOVEMENT

on a regular basis

GRASPING/GRABBING WITH HANDS

infrequently

PUSHING AND PULLING

infrequently

EXPECTATIONS GENERAL EXPECTATIONS

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

JOB-SPECIFIC EXPECTATIONS

Close out all warranty claims and record in accounting.

Input claims in factory communication system for transmission to GM.

Review warranty claims schedule and insure all claims are paid.

File hard copies of repair orders.

Mail recall notices.

Notify customers of special-ordered parts.

Answer phones for service and body shop; backup for office on answering main phone lines.

Help flag repair orders.

Compute flag sheets.

Track technicians' time for increasing productivity.

Help on service drive during peak business times.

Deliver and pick up customers if needed.

Light typing for service manager and body shop manager.

Working conditions: This is mainly an indoor office position. The service secretary must move through the service and office areas quickly to perform assigned tasks.

NOTE: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).