Job Description

The target area for this position will include the Counties in North Eastern Pennsylvania as well as Northern New Jersey and the southern Tier of New York.

THIS IS A REMOTE POSITION.

MEMBER RELATIONS

• Maintain relationships with the membership in an assigned geographical area
• Be the liaison between Maryland & Virginia, its customers and the membership
• Keep management informed of all membership concerns as they arise
• Support board and management decisions to the membership
• Participate in various industry-related functions and organizations
• Attend and assist management at all membership meetings in your area
• Help identify farms inside of designated membership area that can host customers for farm tours and assist with the facilitation of those tours.

PROCUREMENT

• Recruit and retain new member farms that meet the high standards of Maryland & Virginia customers including its own Maola farmer owned, local dairy brand.
• Be knowledgeable of federal milk pricing and be comfortable explaining all pieces to the monthly milk check
• Understand the competitive environment in your area and how to compare Maryland &Virginia pay programs to others.

QUALITY/LAB TESTING AND CUSTOMER RELATIONS

• Know and train membership on the specifications of quality raw milk

• Keep membership informed of quality concerns as they arise

• Know how to identify and troubleshoot quality concerns at member’s operation

• Use resources available to help solve quality concerns

• Support and educate membership on regulatory and customer quality specifications and ensure customer specifications are being met

• Work with milk haulers and drivers to ensure accurate sampling, milk weights, efficient pick-up and delivery of milk.

REGULATORY

• Must pass the Approved Inspectors Exam administered by the state of Pennsylvania
• Must become a state Certified Industry Inspector where applicable
• Must maintain any required quality and regulatory records in good order
• Required with the help of your manager and State Employed Sanitarian to uphold all the requirements for raw milk as outlined in the PMO.

ANIMAL CARE AND SUSTAINABILITY

• Work with the Animal Care & Sustainability Staff to ensure a consistent message to the membership.
• Must have an understanding of FARM Animal Care Evaluations and be able to perform an assessment of animal care and employee training records, observation of animal care and handling practices and overall farm conditions to ensure compliance with the NMPF FARM Program.
• Must be familiar with local, state and national conservation practices, standards, and requirements and help ensure compliance with those requirements.
• Must be able to identify risks that may be discovered on member farm operations and provide an opportunity for a proactive approach to develop a continuous improvement plan and path forward.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree from a four-year college or university; background in dairy science/agriculture preferred; and two to four years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from members, other dairy professionals and the general public, either individually or in a group setting. Ability to respond to common inquiries or complaints from members, regulatory agencies, or members of the business community.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

TECHNOLOGY SKILLS

Ability to use a Customer Relationship Management (CRM) platform such as Salesforce to enter, report and track member specific data. Ability to use Microsoft Office Tools such as MS Word and MS Excel.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS.

Certified Dairy Farm Inspector License (where required)

Valid driver's license required

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate