Job Description

We are currently looking for a detail oriented, customer focused HCM Time & Attendance Implementation Specialist.  This role is responsible for assisting our customers with the design and implementation of their MassPay iSolved solution.  It serves as a functional expert and leads the customer in the build, testing and implementation of their SaaS software solution, with a primary focus on HR, time and attendance and payroll business processes.  Since this position is the first point of contact with the client post sale and has the most frequent contact with the client during implementation, this person must provide exceptional, seamless service for the clients and their needs.

What you will do:

• Leads new customers through iSolved Time & Attendance implementations, ensuring the customer’s employee data, payroll, time and attendance and HR business processes are configured accurately.
• Manages project plans to ensure project deliverables and customer launch dates are met.
• Partners with other MassPay teams to ensure all customer needs are delivered through an integrated implementation approach. 
• Monitors the implementation process for potential issues and escalates issues as needed to ensure the customer’s needs are met and the implementation process schedule is maintained.
• Prepares customers for post-implementation self-sufficiency by delivering iSolved system training as part of the Implementation process.
• Contributes to the evolution and improvement of the Payroll Implementation process by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency or enhance our technical capability.
• Builds solution, customer and industry knowledge by leveraging the appropriate internal and external resources.
• Adheres to company and departmental policies.
• Provide pre-sales support to sales team as necessary.
• Cross trains on all Isolved services.
• Provides training to new and current clients. Provides recommendations to clients as to how they can best use Isolved.
• Provide weekly reporting as required by manager

Who you are:

• Bachelor’s college degree or equivalent education/business experience.
• 1-3 years of experience in delivering payroll services, including Time & Attendance.
• Software implementation experience, preferably in a SaaS environment.
• Strong technical aptitude and capabilities.
• Passion for delivering exceptional customer service and problem solving skills.
• Strong attention to detail and time management skills, including the ability to manage multiple projects at one time.
• Excellent written and verbal communication skills.

Who we are:

Become a part of our growing team and join us in creating better workplaces through cutting edge HR and payroll services and technology. We deeply value our people.  MP encourages creativity, welcomes entrepreneurial mindsets, and fosters a highly collaborative work environment. We are committed to delivering five-star customer service—to both our customers and to each other as colleagues. MP has experienced explosive growth since we began in 2004.  We’ve been consistently named to the Boston Business Journal’s Pacesetters/Fast50 list for the last seven years, as well as the Inc. 5000 list. Our team loves working here and so will you (just check out our Glassdoor reviews). Learn more about what it’s like working at MP on our website

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