Benefits:
Free uniforms
Paid time off
Training & development
401(k)
Massage Boutique Sales Associate (Experience Guide)
Ready to turn great conversations into great sales?
Apply today and become part of The NOW Massage Montclair team!
Employment Perks
Beautiful boutique located in the heart of downtown Montclair
Positive and supportive team with a hands-on General Manager and engaged owners
Strong teamwork and collaborative culture
Employee service and retail discounts
Team celebrations and catered lunches
Schedule / Expected Work Hours
Flexible availability, including evenings, weekends, and holidays
Friday, Saturday, and Sunday availability is required
Position Summary
At The NOW Massage, our Experience Guides are sales professionals first and guest experience experts second.
If you enjoy achieving goals, earning commissions, and building genuine relationships with people every day, you'll thrive in this role.
The NOW Massage Sales Associate is responsible for delivering an exceptional guest experience while driving membership, enhancement, retail, and gift card sales. This position also ensures the smooth daily operation of the boutique by managing appointments, maintaining the front desk, supporting the team, and creating a welcoming luxury environment for every guest.
We're Looking for Someone Who
Loves selling and confidently asks for the sale
Is competitive and motivated by achieving goals
Builds trust quickly with new people
Has a positive, energetic, and professional attitude
Communicates confidently and effectively
Thrives in a fast-paced environment
Delivers exceptional luxury-level customer service
Is dependable, organized, and detail-oriented
Enjoys working as part of a collaborative team
Essential Responsibilities
Convert first-time guests into loyal monthly members
Educate guests on the value of membership and confidently ask for the sale
Meet and exceed monthly membership sales goals
Recommend enhancements and retail products based on each guest's needs
Increase retail sales through personalized recommendations
Actively promote memberships, enhancements, gift cards, and retail products
Help guests maximize the value of every visit
Guest Experience
Deliver five-star hospitality from the moment guests arrive
Warmly greet, check in, and assist every guest
Build lasting guest relationships that encourage repeat visits
Personalize each guest's experience by recommending services and enhancements
Resolve guest concerns with professionalism and confidence
Serve as a knowledgeable ambassador for The NOW Massage brand
Front Desk & Boutique Operations
Answer phones and respond promptly to guest inquiries
Accurately book, modify, confirm, and cancel appointments
Process payments and maintain accurate guest records
Open and close the boutique according to company standards
Maintain a clean, organized, and welcoming reception area.
Ensure all guest-facing areas are consistently clean, sanitized, and maintained to The NOW brand standards.
Support the daily operational flow of the boutique
Teamwork & Culture
Foster a positive, professional, and supportive work environment
Collaborate with leadership to improve operations and guest satisfaction
Assist with shift coverage & training when needed
Support teammates and contribute to the overall success of the boutique
Qualifications
Previous sales experience required
Proven ability to meet or exceed monthly sales goals
Spa, hospitality, luxury retail, or wellness front desk experience preferred
Excellent customer service and interpersonal skills
Strong communication, active listening, and relationship-building abilities
Ability to multitask while remaining organized in a fast-paced environment
Strong problem-solving and conflict-resolution skills
Flexible schedule, including evenings, weekends, and holidays
Willingness to cover shifts when necessary
Positive attitude and team-first mindset
Physical Requirements
Ability to bend, stoop, lift, and carry up to 30 pounds
Ability to sit or stand for extended periods throughout the workday
Company Overview:
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States.
For more information, please visit thenowmassage.com/montclair
Company Purpose/Mission:
Self-Care is Essential, The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW. We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.
Company Values:
Brand Truths
LIVE IN THE NOW Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS Open and transparent communication with our inner circle and guests.
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.