Job Description

Massage Envy is looking for a sales associate - customer service representative to join our team in our San Mateo Store. This person will drive customer satisfaction by having a whatever it takes attitude, addressing all customer needs and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on bookings and products.
• Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date and strategic.

Requirements:

• 1-2 years of proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills

Massage Envy:

Massage Envy is an organization dedicated to helping clients feel their best.

Our employees enjoy a work culture that promotes overall wellness.

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