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Massage Therapist Shift Lead

Massage Heights - Morristown

Massage Therapist Shift Lead

Morristown, NJ
Part Time
Paid
  • Responsibilities

    Massage Heights Morristown

    Massage Therapist Shift Lead

    ROLES & RESPONSIBILITIES

    Create a positive Team environment. The Massage Therapist Shift Lead roles and responsibilities include those of the Therapists:

    Directly supervise and be accountable for all aspects of Back End Operations.

    Includes ongoing Operations and Management

    Address and resolve all customer and team member concerns promptly

    Create an environment that is passionate about providing guest service.

    Lead by example: achieve personal as well as team goals.

    Manages the recruiting, interviewing and hiring of Massage Therapists aligned with the Lead Massage Therapist.

    Manage Massage Therapist job postings. Screen, interview and assist with hiring MT’s. Assess the ongoing need for appropriate MT positions required.

    Coach Team Members to achieve peak performance.

    Support the Lead Massage Therapist with monthly team meetings to review retreat focus, areas of growth. These meetings should be fun and energizing with the outcome to create an energized and engaged team.

    Support Massage Therapist onboarding. This includes setting up system access and updates.

    Perform training for new employees.

    Assess and perform training for all MT’s, including Massage Heights corporate policies and procedures. This effort needs to be performed ongoing where any gaps may exist or to create consistency and sustainability in the retreat.

    Train therapists on existing and upcoming Elevations.

    Implement creative skill training ideas.

    Manage MT schedule. Perform monthly assessment of Massage Therapist availability schedule and share with Retreat and Assistant Directors and Shift Leads.

    Confirm that current certificates of registration are properly displayed.

    Offer support for Retreat Directors, Assistant Retreat Directors and Lead Massage Therapist as needed.

    Schedule therapists.(focus on demand times)

    Act as liaison between Therapists and Retreat Directors.

    Promote a positive image of Massage Heights to team members and guests.

    Participate and promote participation in off-site events.

    Track and replenish operational inventory weekly.

    Works at least 2 nights per week and Saturday and Sunday shifts.

    QUALIFICATIONS

    Minimum 2 years of management experience

    Highly motivated team-player with excellent interpersonal and communication skills

    Strong leadership and excellent organizational skills

    People oriented with strong customer service and public relations skills

    Proven track record in achieving sales and service goals

    Working knowledge of computers and standard software

    Available to work varied hours/weekends, evenings, holidays etc.

    Experience in training, coaching, and conflict resolution a plus

    Comply with local and state licensing laws and regulations

    Carry personal liability insurance

    Hold current New Jersey state license to practice massage therapy

    Be guest service oriented and able to communicate effectively with guests

    Capable of at least deep tissue, Swedish and maternity massage modalities

    Be a team player

    Believe in regular massage therapy as part of a healthy lifestyle

    Pass background check