Lead Sales Associates Job Description

Roles and Responsibilities

· Take an active leadership role when the Front Desk Sales Manager and Retreat Director are not present. Communicate with the Lead Therapist, too.

· Lead works up to 24-35 hours per week to cover all shifts, especially weekends and evenings.

· Provide excellent guest service.

· Establish and maintain a Team environment that is passionate about providing excellent guest service.

· Present Membership Programs, Gift Cards and retail products.

· Maintain and update front desk LC binder each day

· Read and respond to email for appointment requests

· Meet and strive to exceed individual and team sales goals, as follows:

o 25% membership conversion rate

o 35% elevation rate

o Gift card sales goal

o Retail sales of 5% of total sales revenue

o Lower cancellation rate by communicating with those guests starting two weeks ahead of cancellation date.

o Rebooking goal of 30%

· Track personal and Team Member sales to exceed goals, as established by Front Desk Sales Manager.

· Lead by example: achieve personal and team goals.

· Coach team members to achieve peak performance.

· Provide individual LC training when improvement is needed or they are not meeting their goals

· Create a positive team environment.

· Continue to build Guest loyalty.

· Provide excellent guest service.

· Take pride and accountability in all aspects of your job.

· Provide a clean environment for Team Members and Guests.

· Communicate with Retreat Director and owner as needed.

· Diffuse guest issues while still following the M.H. standards and membership contract.

· Help Retreat Director with assigned tasks.

· Manage text/email scheduling and confirmation system.

· Help create, write and send promotional email blasts.

· Train front desk staff

· Assist in hiring process

· Listens to call-tracking calls daily for training purposes

Qualifications

· Membership sales experience required.

· Must be guest-driven.

· Commitment to standards/image of the Massage Heights brand.

· Strong leadership, organization, communication and interpersonal skills.

· Highly motivated Team player.

· 2 Year college degree desired

· People oriented with strong customer service and public relation skills.

· Demonstrate that they have the ability to make wise business decisions.

· Proven track record in achieving sales goals.

· Working knowledge of computers and standard software.

· Industry experience and knowledge preferred.

· Available to work varied hours/weekends, evenings, holidays etc.

· Experience in training, coaching and conflict resolution a plus.