We are in search of an Front Desk Spa Manager, part-time or full-time, who is seeking an entry level management position. The ideal candidate loves sales, is responsible, ambitious and diligent. Be part of the leadership team at Massage Heights Newport Beach and help build and guide your team to inspire, educate and promote a balanced lifestyle for every member and guest that walks. This position is the beginning to building a rewarding career in the health and wellness growing industry.
Here’s why you’ll love working at Massage Heights:
Robust leadership training and development: we want to support you in your role and set you up for success
You’ll experience a culture that invests positive energy into everything we do
Base pay plus Sales commissions on memberships, gift cards and retail, plus discounts
The essential duties and responsibilities of the Front Desk Spa Manager position are designed to assist the Retreat Director to help ensure exceptional guest service and team member satisfaction, these duties include but are not limited to the following:
Assist the Retreat Director in managing all aspects of the Daily Operations:
Directly assist the Retreat Director to supervise all aspects of front desk operations, from driving revenue and profitability to managing inventory
Attain Sales and member retention goals by leading by example, training communications and holding others accountable
Ensure brand systems and processes are adhered to with consistency through each shift
Assist as assigned with recruitment, hiring, training, developing and retaining top talent
Plan and implement Front Desk Sales Associate training; in-the-moment coaching, role playing, and training is essential for the success of the Front Desk Team
Stay updated on all services, products and promotions, be diligent in setting the example for your team
Effectively manage team member schedules to ensure proper execution of daily operations
Collaborate with the Retreat Director to set individual sales team member and overall business goals; create plans and convert plans into action to meet and exceed goals
Lead by example, demonstrating the ability to achieve personal as well as team goals
Adhere and align the team and Retreat to our Brand Standards:
Create an environment that is passionate about providing caring guest services
Focus on building guest loyalty by consistently following our operating system
Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand’s Mission, Core Values and Strategies
A strong candidate will possess the following:
At least 1-year face to face membership sales management experience
Self-starter mentality with leadership, organization, communication and interpersonal skills
At least 1-year experience in training, coaching, and conflict resolution
Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline
Demonstrate working knowledge of computers, booking software and Microsoft Office
Basic business math skills
Must be able to work varied hours to include weekends, evenings, holidays, etc
Take the Next Step - Elevate Your Career
If you feel you are ready to take a step to grow your career in a rewarding direction, please complete this short application and attach your resume.