Job Description

The IT INFRASTRUCTURE INTERN supports the Information Technology department by assisting the Global Infrastructure team in providing first-level technical support for The Master Lock Company employees through our help desk relating to various hardware, software, and operational issues. This position will get exposure to all areas of the business and many areas of Information Technology.  

• Assists with help desk operations by providing hardware and software problem identification through the use of telephone and e-mail to The Master Lock Company employees; responds to both repair and service requests through timely communication, frequent follow-up and detailed documentation.
• Maintains customer service by providing first-level hardware and software support as instructed by Infrastructure members.
• Ensures efficient and accurate handling of the user’s issues sent into the Information Technology department by utilizing internal tracking system to understand, specify, detail and document the nature of each requestor’s issues.
• Use problem solving skills to identify ways to resolve the customer’s issues.  This will require review of internal documentation and information obtained via the internet. 
• Contributes in project work assigned to the Infrastructure team by completing a variety of assigned project tasks and duties with accuracy and timeliness.
• Assists with the deployment of new laptops and workstations as well as device upgrades.
• Troubleshoot networking issues (LAN/WAN, wireless) with team members.
• Provide technical support to users including network connectivity, VPN and remote desktop.
• Create, modify, and remove Active Directory & Office 365 accounts.
• Aid in creating system documentation and inventory information.

Qualifications

• Pursuing a bachelor’s degree in computer science, management information systems or related field with a GPA of 3.0 or higher.
• Ability to commute to the Oak Creek & Milwaukee facilities and year-round availability (up to 40 hours/week in summer).
• Strong organizational skills with attention to detail.
• High energy, confident, and effective communicator in both written and verbal communications.
• Strong knowledge of Microsoft Office products including: Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of Microsoft Window 7, and Windows 10 operating systems. 
• Experience building computers, installing operating systems, and working with desktop operating system a plus.
• Must be a highly motivated individual that proactively seeks solutions independently and has a strong focus on customer service.

Additional Information

EMPLOYEE PERKS

• Interns are eligible to enroll in medical benefits after 90 days of employment
• Programs in place to support professional development and career growth
• Culture committed to work-life balance

Fortune Brands Outdoors & Security is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. Fortune Brands Doors & Security also prohibits harassment of applicants or employees based on any of these protected categories.

Candidates for positions with Fortune Brands Outdoors & Security must be able to present proof of identity and work eligibility post hire. Immigration visa sponsorship is not available for this position and accordingly this position is not appropriate for foreign students who will require sponsorship in the future, including assistance with an Optional Practical Training (OPT) F-1 extension.

To all recruitment agencies:  Fortune Brands Outdoors & Security does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, our employees or any other company location. We are not responsible for any fees related to unsolicited resumes/CVs.