Job Description
ABOUT THE COMPANY:
MASTER MARTINI USA IS AN INDUSTRY LEADER IN BAKERY, PATISSERIE AND GELATO INGREDIENTS. OUR MISSION IS TO OFFER HIGH CONVENIENCE AND HIGH ADDED-VALUE SOLUTIONS TO SUCCESSFULLY FULFILL THE VARIED, SPECIFIC NEEDS OF OUR CLIENTS. HIGH PRODUCT SPECIFICITY, TOP QUALITY STANDARDS AND A 360° CUSTOMER SERVICE HAVE ALWAYS BEEN THE MAJOR PILLARS OF MASTER MARTINI, WHICH HAS CONSTANTLY BEEN DIVERSIFYING ITS OFFER, ENCOMPASSING ALL THE MAJOR PRODUCT CATEGORIES IN THE CONFECTIONERY AND BAKERY FIELDS.INNOVATION AND DIVERSIFICATION ARE THE KEY-FACTORS THAT HAVE MADE MASTER MARTINI THE CURRENT INDUSTRY LEADER IN ITALY AND ABROAD, LETTING IT CONSTANTLY GROW OVER THE YEARS.
MASTER MARTINI USA INC IS A WHOLLY OWNED SUBSIDIARY OF UNIGRA SRL. UNIGRÀ OPERATES IN PROCESSING AND SELLING EDIBLE OILS AND FATS, MARGARINES AND SEMI-PROCESSED PRODUCTS DESTINED TO FOOD PRODUCTION, ESPECIALLY CONFECTIONERY. BORN IN 1972, THE COMPANY FOUNDED BY LUCIANO MARTINI HAS SINCE BEEN DEVELOPING ITS OWN MISSION TO PRODUCE HIGH QUALITY RAW INGREDIENTS, SEMI-PROCESSED AND FINISHED GOODS FOR EVERY CHANNEL OF THE SECTOR: INDUSTRIAL, ARTISANAL, RETAIL AND HO.RE.CA. THE SUCCESS OF UNIGRÀ IS BASED ON CLEAR, SUCCESSFUL IDEAS: CONSTANT SEARCH FOR THE BEST RAW INGREDIENTS AND FOR TOP QUALITY, CONTINUED INVESTMENT IN THE MOST ADVANCED PRODUCTION TECHNIQUES, GREAT ATTENTION TO MARKET AND CUSTOMERS’ NEEDS, GRIT AND RESOLUTION TO ACHIEVE MORE AND MORE AMBITIOUS RESULTS. INNOVATION, FLEXIBILITY AND QUALITY ARE THE VALUES AT THE VERY BASIS OF OUR DAILY WORK.
THE ROLE OF CUSTOMER OPERATIONS MANAGER WILL BE RESPONSIBLE FOR THE FOLLOWING KEY ROLES AS WE CONTINUE TO GROW OUR RAPID GROWTH IN THE UNITED STATES:
RESPONSIBILITIES:
PROCESS ALL SALES ORDERS FROM EXTERNAL CUSTOMERS WITH AND COORDINATE WITH 3PL WAREHOUSES, WHILE MAINTAINING QUICK RESPONSE TIME FOR OUR CUSTOMERS AND ACCURACY RELATED TO ORDER ENTRY.
COLLABORATE WITH CROSS-FUNCTIONAL TEAMS IN COMPANY-WIDE INITIATIVES THAT ENSURE THE BEST POSSIBLE CUSTOMER EXPERIENCE.
CONFIRMING ALL SALES ORDERS FOR CUSTOMERS AND PREPARING ANY ADDITIONAL PAPERWORK OR SPECIAL REQUEST FROM OUR CUSTOMER OR LOGISTICS PARTNERS.
BILLING OF ALL SALES ORDERS THROUGH OUR ACCOUNTING SOFTWARE, AND ENSURING CUSTOMERS RECEIVE INVOICES IN A TIMELY MANNER.
EMBRACE THE ROLE OF BEING THE CONTACT POINT FOR CUSTOMERS, FREIGHT PARTNERS AND 3PL WAREHOUSES.
MANAGE ALL INCOMING CONTAINERS FROM SHIPPING POINT TO FINAL DESTINATION AND FOSTER CLOSE RELATIONSHIP WITH CUSTOMS BROKERS TO ENSURE TIMELY IMPORTATION OF PRODUCTS FROM PORTS INTO OUR 3PL WAREHOUSES.
ARRANGING TRANSPORTATION FOR CUSTOMER SALES ORDERS WHEN REQUIRED, INCLUDING SMALL PACKAGES AND SAMPLES FROM 3PL FACILITY AND OFFICE STORAGE/INVENTORY.
RECONCILIATION OF FREIGHT BILLS FOR ACCURACY AND TIMELY RECEIPT.
ASSIST MANAGEMENT TEAM WITH REPORTING OR DATA REQUESTS AS NEEDED.
MAINTAINING SHARED ACCESS FOLDERS WITH REGULATORY CERTIFICATES AND ITEM INFORMATION.
RAPID RESPONSE TO REQUESTS FOR DOCUMENTS, AND PAPERWORK BY SALES TEAM OR CUSTOMERS DIRECTLY.
SUPPORT OFFICE WITH OTHER NEEDS AS NEEDED SUCH AS ARRANGING TRAVEL, TRADE SHOW COORDINATION, ORDERING OFFICE SUPPLIES, SAMPLING PRODUCTS FOR CUSTOMERS AND OTHER TASKS AS NEEDED.
ASSIST IN OTHER OFFICE NEEDS SUCH AS TRAVEL, TRADESHOW SETUP, SAMPLING, SUPPLIES ORDER MANAGEMENT.
SUPPORT WITH ACCOUNTS RECEIVABLE MATTERS AS NEEDED.
SUPPORT DIRECTOR OF OPERATIONS WITH ANNUAL INVENTORY, SPOT INVENTORY CHECKS, AND ISSUE RESOLUTION AS NEEDED
ASSIST WITH MAINTAINING FOREIGN SUPPLIER VERIFICATION PROGRAM AND ANY OTHER REQUESTS FROM USDA/FDA AS NEEDED.
SOME TRAVEL MAY BE REQUIRED (LESS THAN 10 %)
SKILLS AND EXPERIENCE:
BACHELOR’S DEGREE IN BUSINESS OR RELATED FIELD, AND/OR RELEVANT EXPERIENCE
EXPERIENCE WITH SAP HIGHLY PREFERRED
EXPERIENCE IN CUSTOMER SERVICE, OR OPERATIONS, PREFERABLY IN FOOD MANUFACTURING.
BASIC KNOWLEDGE OF IMPORTING CONTAINERS
EXPERIENCE WORKING WITH 3PL WAREHOUSES AND FREIGHT PROVIDERS PREFERRED.
ABILITY TO QUICKLY RESPOND TO URGENT ISSUES VIA EMAIL OR PHONE CALLS
STRONG ORGANIZATION AND PRIORITIZATION SKILLS
ABILITY TO PROFESSIONALLY; AND EFFECTIVELY COMMUNICATE BOTH ORALLY AND IN WRITING
DETAIL ORIENTED AND ABLE TO PERFORM DUTIES WITH ACCURACY; QUALITY AND INTEGRITY
HANDLE SIMULTANEOUS PROJECTS, EFFECTIVELY MULTI-TASKING AND REMAINING FLEXIBLE TO LAST-MINUTE CHANGES
WORK INDEPENDENTLY WHILE USING APPROPRIATE LEVEL OF DISCRETION TO COMPLETE PROJECTS/TASKS AS NEEDED
STRONG INTERPERSONAL SKILLS.
STRONG KNOWLEDGE OF MS WORD, OUTLOOK, POWERPOINT, EXCEL.
CRITICAL THINKER AND LOGICAL PROBLEM SOLVER.
BENEFITS:
COMPETITIVE SALARY
HEALTH, DENTAL, VISION AND DISABILITY INSURANCE
401K PLAN WITH COMPANY MATCH
GENEROUS COMPANY PAID HOLIDAYS AND VACATION TIME
WORK AUTHORIZATION: MUST BE A US CITIZEN OR PERMANENT RESIDENT AND/OR ALIEN AUTHORIZED TO WORK IN THE US ON AN UNLIMITED BASIS.