Job Description

We are seeking an ERP Software Customer Support Analyst for the OMS ERP management accounting and supply chain software.

ROLES AND RESPONSIBILITIES:

• Learn about how our ERP system works in conjunction with the business operations of our customers
• Onboard customers during the software implementation phase to guide customers through the transition to using new business processes with our ERP software
• Train customers to help them achieve their business goals
• Follow-up with customers on any questions, unresolved issues, or updates after they have gone live
• Support existing ERP customers over the phone, email, and other online meeting tools
• Communicate between all necessary departments (Development, Support, Sales) about your project statuses

QUALIFICATIONS:

• Strong analytical and problem solving skills
• Great teamwork and a drive to provide the best customer support experience
• Working in a fast-paced environment, managing expectations with multiple projects
• Self-motivated and able to learn independently on-the-job
• Computer proficiency
• Bachelor's Degree (or equivalent experience) in management accounting, information technology, or supply chain management