Job Description

Masterson Staffing Solutions has partnered with a valued client looking for Technical Customer Service Agents in Brooklyn Park MN. This is a in person position, not remote.

SHIFT: VARYING START TIMES WITH OFFICE HOURS BETWEEN 7:30AM - 8:00PM

TRAINING: THE FIRST TWO WEEKS WILL BE 8:00AM - 4:30PM

PAY IS $22.00/HR

This position serves as a first point of contact for clients. This position is responsible for providing professional, high level Customer Service, by delivering instruction and resolving issues related to test administration/set up, reports, Client specific testing policy, permissions and basic application navigation. This position serves as a positive influence in a rapidly changing environment.

Essential Position Responsibilities:

• Receive, respond to and resolve inbound Client contacts on DRC products
• Manage unresolved cases utilizing appropriate resources within required timelines
• Performs and maintains acceptable performance levels as measured against the following metrics: client hold time, call lengths, call volumes, call quality and overall customer satisfaction
• Document and communicate to appropriate resource any recurring/critical client issue received

PREFERRED QUALIFICATIONS

• High School Diploma/GED equivalent; Associates degree preferred
• Minimum of 6 months of technical support experience in a non-scripted inbound Customer Contact Center (this can be an internship or College experience)
• Exceptional verbal and written communication skills
• Strong problem solving and analytical skills
• Demonstrated interpersonal and teamwork skills
• Proven technical skills with a strong familiarity with Microsoft Office Suite

Essential Job Requirements:

• Report to work promptly when scheduled and adhere to agent conduct and behavior expectations
• Be able to work under supervision and incorporate feedback to improve performance
• Relate effectively and work respectfully with diverse work groups
• Ability to consistently perform well during times of increased workload
• Manage multiple job functions simultaneously
• Ability to sit and/or stand for up to 8 hour periods of time
• Ability to look at a computer monitor, utilize a keyboard and/or mouse for up to 8 hours per day

TO APPLY PLEASE CALL OF VIST OUR FRIDLEY OFFICE AT 763-571-6090, 7233 UNIVERSITY AVE FRIDLEY, MN 55432

YOU CAN ALSO START THE APPLICATION PROCESS AT: HTTPS://MASTERSON.AQORE.COM/APPLY/MASTERSON

Masterson Staffing is an Equal Opportunity Employer

Company Description

Our Story The Masterson Staffing Solutions story began nearly 50 years ago, when Owen Masterson founded Masterson Personnel in 1968. Seeing a growing demand for light industrial, office and professional staffing resources, Owen started building a company that would not only provide quality and reliable services, but also bring talented workers and great companies together — and drive them to achieve their respective goals. Masterson started as a small local business, and thanks to our team of experienced staffing professionals, we’ve grown into a premier staffing solutions provider with nearly 40 branches across the Midwest and an employee base of hundreds of thousands of quality workers. Our Mission From the beginning, our mission has been to provide the support and expertise that keeps you moving forward in life and your career. But at the heart of it all is our commitment to building strong, valuable and lasting relationships. When it comes to our employees, we understand that you’re our greatest asset — and we want you to be and feel successful. From vacation pay to professional development to flexible work environments, we work with you to discover your talents and aspirations. As for our clients, we understand your company has unique business objectives and staffing needs. We work with you to identify skilled and qualified talent in flex, flex-to-hire and direct hire positions in over 19 business categories. Our Talent Acquisition Department can also connect your company with high-level talent for director and executive positions. Whether you’re looking to grow your career or your business, relationships will provide you with a strong foundation — and we’re dedicated to helping you build that foundation with us, with employers or with employees.