About Masterworks:

Masterworks is a fintech platform that allows anyone to invest in SEC-qualified shares of multi-million dollar paintings by names like Banksy, Basquiat, and Picasso. In just three short years, we have built a portfolio of over $1 billion in world-class artworks, introducing over 900,000 individuals to the $1.7 trillion art market.

Masterworks has been covered by major media publications such as The New York Times, CNBC, The Wall Street Journal, and the Financial Times, and was recently recognized as one of the Top 50 Startups in the US by LinkedIn.

In 2021, Masterworks achieved unicorn status raising $110M in its Series A fundraising round at a valuation exceeding $1 billion.

Our 200+ employees are based out of our offices at Brookfield Place in the Financial District of New York City. With an entirely in-office team, there are endless opportunities for collaboration, innovation, and learning.

Why Masterworks?

• Do you thrive on disruption?
• Do you want to live at the cutting edge of finance, technology, and art?
• Are you passionate about democratizing alternative investments?
• Do you enjoy meaningful work that has a noticeable impact on business performance?

If you answered “Yes” to any of the above, we'd love to hear from you!

Position Overview:

We are looking for an Investor Onboarding & Success Associate to help shape the future of art investment while delivering top-notch support to our valued clients. As an Investor Onboarding & Success Associate, you'll play a key role in onboarding new investors, onboarding new investors, maintaining client relationships, and and ensuring their investment journey is seamless and rewarding.

Responsibilities Overview:

Investor Onboarding

• Be the welcoming face of Masterworks for our new investors, guiding them through the onboarding process with a friendly and informative approach.
• Collaborate closely with our internal teams to ensure all necessary information and documentation are collected efficiently, ensuring a swift and smooth onboarding experience.

Engagement and Support

• Develop strong, lasting relationships with our investors, proactively addressing their questions and concerns post-sale.
• Act as the voice of the customer within the organization, sharing valuable insights and feedback to help enhance our services.
• Utilize your excellent communication skills to engage with clients via real-time chat, offering instant assistance and fostering a sense of trust and reliability.
• Multitask effectively while maintaining a friendly and professional tone in all interactions, ensuring that each client feels valued and understood.

Requirements and Preferred Skill Sets:

• A genuine passion for art and finance, with an eagerness to gain fluency in our business and stay updated on industry trends.
• Strong communication skills, both written and verbal, enabling you to convey complex concepts in a clear and relatable manner.
• Customer-centric mindset with a dedication to delivering exceptional service and exceeding customer expectations.
• Ability to work effectively in a fast-paced environment, juggling multiple tasks and priorities while maintaining attention to detail.
• Collaborative spirit, ready to engage with cross-functional teams to achieve collective goals.
• Prior experience in customer service, client relationship management, or a related field is a plus.
• Proficiency in using CRM systems and other relevant software tools is a plus.
• Proficiency in using CRM systems and other relevant software tools is a plus.

Benefits at Masterworks:

• Daily catered lunches
• Free admission to art museums and galleries
• Health, dental, and vision coverage with FSA options
• PTO and 401k
• Discounted Equinox membership
• Happy hours, company outings, social clubs, and more!

How does Masterworks think about compensation?

The compensation range for the role is $60-70k (inclusive only of base salary, and exclusive of other potential competitive benefits such as on-target commission, bonus payments, and equity). Our ranges are very broad to accommodate all types of candidates and encourage growth. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.