ABOUT MASTERWORKS:

Masterworks is a fintech platform that allows anyone to invest in SEC-qualified shares of multi-million dollar paintings by names like Banksy, Basquiat, and Picasso. In just three short years, we have built a portfolio of nearly $700 million in world-class artworks, introducing over 575,000 individuals to the $1.7 trillion art market. 

Masterworks has been covered by major media publications such as The New York Times, CNBC, The Wall Street Journal, and the Financial Times, and was recently recognized as one of the Top 50 Startups in the US by LinkedIn. 

In 2021, Masterworks achieved unicorn status raising $110M in its Series A fundraising round at a valuation exceeding $1 billion. 

Our 180+ employees are based out of our offices at Brookfield Place in the Financial District of New York City. With an entirely in-office team, there are endless opportunities for collaboration, innovation, and learning.

WHY MASTERWORKS?

• Do you thrive on disruption?
• Do you want to live at the cutting edge of finance, technology, and art? 
• Are you passionate about democratizing alternative investments? 
• Do you enjoy meaningful work that has a noticeable impact on business performance?

If you answered “Yes” to any of the above, we'd love to hear from you!

POSITION OVERVIEW:

The role is to partner with our financial advisors to help investors process transactions into art investment products on the Masterworks platform.  The successful candidate will become a product expert, be able to utilize our business systems and tools to stay highly organized, and have excellent interpersonal skills.  

RESPONSIBILITIES:

• Support our financial advisors by taking 12+ hot transfers per day from investors who are ready to invest, and executing their investment with them via our website (walking them through how much to invest, payment methods, and answering other questions).
• Providing assistance troubleshooting technical issues relating to payment, identity verification, systems issues, etc. 
• Managing a pipeline of investors who have not yet funded their investments, and following-up with them to check on status.

REQUIREMENTS OR SKILL SETS:

• 2 - 3 years experience in an account management, customer service, or financial services role.
• Excellent written communication
• Highly attentive to detail, and comfortable using Hubspot or other CRMs to build follow-up pipelines
• Strong interpersonal skills and be a confident, friendly and respectful individual with excellent written and verbal communication skills, comfortable liaising with clients and colleagues at all levels.
• An enthusiasm for the financial markets and asset classes.

COMPENSATION:

• Compensation to be commensurate with experience level.

ADDITIONAL REQUIREMENTS:

• Must be able to work in NYC office - not a remote position. 
• Must be eligible to work in the US - no exceptions.

BENEFITS AT MASTERWORKS:

• Daily catered lunches
• Free admission to art museums and galleries
• Health, dental, and vision coverage with FSA options
• PTO and 401k
• Discounted Equinox membership
• Happy hours, company outings, social clubs, and more!

HOW DOES MASTERWORKS THINK ABOUT COMPENSATION?

The compensation range for the role is $80-80k (inclusive only of base salary, and exclusive of other potential competitive benefits such as on-target commission, bonus payments, and equity). Our ranges are very broad to accommodate all types of candidates and encourage growth. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

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