The Customer/Material Coordinator position plays a crucial role in supporting the organization by obtaining analyzing and verifying the accuracy of information in a timely matter. Communicate with customers, work closely with Production Planner, and carries to fulfil customer releases/orders.

Key Responsibilities:

• Compile and evaluate date from customer releases, orders and assist in preparing forecasts.
• Enter manual sales orders in Epicor.
• Provide and manage lead time quotations to customers.
• Proactive problem solving with internal and external customers.
• Understand and provide customer forecasts to Production Planner for raw material ordering.
• Support Program Management with any engineering changes and/or new launches.
• Coordinate routing changes with customer traffic representatives.
• Maintain all required customer communications tolls, such as customer portals, supplier requirement updates, bulletin notification, etc.
• Maintain EDI and ASN file maintenance records.
• Coordinate shipment requirements with the shipping department and provide the paperwork, barcode labels, and any specific requirements on customer shipments.
• Manage raw material inventory by performing cycle counts bi-weekly and resolve discrepancies to avoid material shortages.
• Manage Finished Goods inventory by performing cycle counts weekly and resolve discrepancies quickly to avoid missed shipments.
• Communicate and resolve shipment discrepancies with customers.
• Trach and submit premium freight approvals.
• Create and review reports: Inventory transfers,
• Manage inbound returnable dunnage.
• Prepare various reports for management including weekly shipping performance, monthly customer shipment on time deliveries, inventory discrepancies, premium freight inbound/outbound shipments and any other performance metrics.
• Any other job duties as required.

Skills and Qualifications:

• Associate degree preferred.
• Two years customer service experience preferred.
• Experience in customer service in manufacturing environment.
• Previous experience in a warehouse or manufacturing environment preferred.
• High proficiency with Microsoft based programs.
• Excellent interpersonal and organizational skills required.
• Ability to prioritize and work under pressure.
• Ability to complete data entry with a high degree of accuracy.
• Minimum two years of experience in inventory management.
• Strong oral and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Commitment to workplace safety and adherence to safety protocols.

Core Competencies:

• Attention to detail
• Communication Skills
• Organizational Skills
• Time Management
• Technical Knowledge
• Analytical Skills
• Inventory Management
• Supply Chain Management
• Problem-Solving Abilities
• Computer Literacy

Working Conditions:

• Work performed in a manufacturing environment may involve exposure to heat, noise, and moving machinery.
• Ability to sit or stand for extended periods.

Physical Requirements: