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Customer Service Representative

Mathnasium (ID: 2408801)

Customer Service Representative

San Diego, CA
Part Time
Paid
  • Responsibilities

    Job Description

    Our Math Learning Center is looking for a self-motivated/starter with experience in customer service, sales, and operations. This person will be responsible for coordinating day-to-day operations associated with running a smooth learning center. They will also assist with math tutoring, customer service, sales, and operational tasks. Online and in-center training will be provided.

    Must have prior experience in customer service in an office working environment, live in the San Diego area and be able to accommodate afternoon hours Monday - Friday and Saturday morning.

    RESPONSIBILITIES:

    Positively interact/engage with students and parents, building rapport, establishing trust, answering any inquiries, and taking the time to get the know the families

    Conduct sales outreach via phone, email, text, lead follow-up, program consultations and signing up new families into the program

    Data entry and spreadsheet management of all key sales and operational activities

    Conduct student assessments, grading, and printing materials and reports for parent reviews

    Digital Marketing tasks include writing blogs and posts on social media and website channels

    Support center staff with administrative and cleaning tasks

    QUALIFICATIONS:

    Recent college graduate with a degree in mathematics, sciences, engineering, communications or teaching

    Strong foundational math skills till Algebra

    2+ Prior working experience in customer service

    Strong analytical thinking, and problem-solving skills

    Excellent communication & organizational skills

    Ability to multi-task efficiently

    Excellent PC, MS Office skills, and data entry skills

    Strong work ethic, punctual, detail-oriented, and reliable

    Must be available to work 1 PM-7 PM Monday - Friday, and Saturday from 9 AM - 1 PM.

    Reply with resume and cover letter. In your cover letter, include detail about your math competency, experience teaching or working with students, and availability. Base compensation, commission, and benefits are offered.