Job Description

ESSENTIAL FUNCTIONS

• Provides customer service to clinics, physicians, therapists, and patients.
• Responds to questions, issues, and problems of moderate to complex scope.
• Serves as a liaison between customer and sales.
• Educates and trains office staff to maintain inventory in accordance with OSHA regulations.
• Manages product mix of franchise vs. non-franchise to designated level.
• Responsible for coordinating required audits of inventory as set forth by the DJOHS management team.
• Handles all defective products and returns them to DJO for replacement.
• Instructs office staff on how to handle, document, and reissue products in the case of defective products.
• Ensures proper completion of DJO measuring forms and Insurance Billing Information forms for functional brace fitting.
• Works within EMRs to access appropriate patient information for billing, as well as to read and understand medical records.
• Educates and completes insurance verifications of benefits.
• Completes and delivers appropriate documentation to billing department, following all necessary compliance and regulatory processes.
• Obtains Certificate of Medical Necessity forms and chart notes as necessary and forwards to the Billing Department.
• Responsible for pre-authorization of claims as required by individual insurance contracts.
• Responsible for proper fitting and instructions of soft goods, bracing, bone growth stimulation, and all other DJO products dispensed at clinics.
• Performs functional brace measuring and fitting as prescribed by the physicians of the clinic.
• Coordinates with patients for follow-up fitting appointments as necessary.
• Responsible for educating staff members to DJOHS policies/procedures.
• Identifies infection control area(s) for product disposal and educates staff of area requirements.
• Adheres to all internal Corporate Compliance guidelines and government healthcare regulations, in addition to the policies and procedures set forth by the clinic or hospital administration.
• Other duties as assigned.

Job Requirements

• Minimum of 2 years’ experience in a hospital, healthcare facility/clinic or office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience required.
• Experience dealing with multiple physicians in a high-volume clinic required.
• Bachelor’s Degree in a related field required.
• Holds a Board of Certification (BOC) with appropriate state regulatory agency strongly preferred. BOC includes Certified Athletic Trainer, Physical Therapy Certification, Orthopedic Technology Certification, or related.
• Previous experience with inventory management programs and EMRs strongly preferred.
• Demonstrated experience with the application of soft goods/functional bracing preferred

TRAVEL

• May be required to travel up to 5% of the time, but overnight travel is NOT required.
• Must be willing to travel to various local clinic sites, using own transportation, upon request as dictated by territory.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Field based (i.e. physician’s offices, hospitals, clinics, etc.).
• Physical Demands: Must frequently lift and/or move up to 20 pounds. Office deskwork requiring sitting, walking, using phone and computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company Description

Matrix Orthopedics (https://www.matrixortho.com/) is an exclusive Donjoy Distributor (https://www.djoglobal.com/). We have offices in DFW, Austin and San Antonio. We are the market leader for all things bracing and supports and bone stimulators throughout the state of Texas. Matrix is a small business that has a family first, performance driven culture which has allowed us to grow from 6 team members for over 30 in a three year time frame.