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Client Care Specialist

Matt Smith Real Estate Group

Client Care Specialist

Saint Robert, MO
Full Time
Paid
  • Responsibilities

    We’re hiring a motivated Client Care Specialist to join our growing team! Responsibilities include administrative duties such as keeping track of the client databases for our real estate agents, ensuring clients are taken care of in a swift and timely manner, and confirming appointments. The ideal candidate should be a great communicator who is driven and highly detail-oriented. If this position interests you, start your application today! Responsibilities: • Deliver best-in-class customer service experience to clients by addressing and tracking requests and inquiries positively by email, on phone, and in person. • Review work and building guides to best respond to inquiries • Utilize internal CRM software to track and measure all activity, including proper prospective client follow-up. • Help mentor and teach new team members their role in relation to the company. • Support agent needs when Office Manager or Reception is busy by providing client assistance to walk-ins. • Assist Operations in preparation for new team members. Qualifications: High school diploma or equivalent required Either already has or is working towards real estate license Great written and verbal skills Compensation: $13 - $16 hourly

    • Deliver best-in-class customer service experience to clients by addressing and tracking requests and inquiries positively by email, on phone, and in person. • Review work and building guides to best respond to inquiries • Utilize internal CRM software to track and measure all activity, including proper prospective client follow-up. • Help mentor and teach new team members their role in relation to the company. • Support agent needs when Office Manager or Reception is busy by providing client assistance to walk-ins. • Assist Operations in preparation for new team members.