Job Description

The Opportunity: The American Washington D.C (McLean) retail store is looking for a dynamic individual as Personal Shopper, who enjoys giving customers the highest level of personalized service through client development. The individual we seek has high energy and a positive attitude, is highly organized, efficient, flexible, team-oriented, and strives to create a positive experience for the client and their family.

What Your Impact Will Be:

• Provide personalized premium customer service through active listening, anticipating needs, offering suggestions/knowledge regarding product, dining and store experiences, overcoming objections and closing the sale, and responding to special requests.
• Build a client base and foster client relationships by optimizing selling opportunities.
• Maintain regular communication with clients via phone and written correspondence, including scheduling appointments on a regular basis.
• Maintain client information in an organized manner.
• Meet or exceeds personal and department sales goals.
• Build rapport with co-workers by offering assistance as needed; act as a mentor to store staff by sharing product knowledge/selling techniques.
• Assists with training new employees to the department.

Qualifications

What We’re Looking For:

• 2-3 years of work experience, specifically sales and client development, preferred.
• Experience working with a broad and diverse work force and customer base, including children, preferred.
• Must have strong organizational and communication skills (both verbal and written).
• Must have computer skills, including familiarity with Microsoft Office applications (Word, Excel, and Outlook).
• Must be available to work evening, weekend, and holiday shifts.

Mattel is an Affirmative Action/Equal Opportunity Employer
F/M/Disability/Vet

Additional Information

What It’s Like to Work Here:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.