Job Description

• Ensure smooth and timely process flow regarding processing customs entries or processing of transportation documents.
• Ensure accurate and timely client billing.
• Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Ensure accurate and timely data entry into our operating system.
• Interact with customs authorities to address any issues/questions that may arise during processing.
• Present documents to customs authorities or transportation partners when such are requested.
• Act as the liaison between the customs authorities or other government agencies and customers.
• Ensure timely processing of cargo to customer for Import and/or export shipments.
• Verify documents received for processing of imports/exports are compliant and correct.
• Maintain strong relationships with customs officers.
• Ensure compliance to regulations at all times . This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Keep up to date on all regulatory requirements governing the import and/or export of goods. This includes but is not limited to customs procedures for imports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods.
• Meet KPI standards, as per the company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

• Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required.  We hire for attitude and train for skill.
• Understanding of transportation documentation and terms is a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Strong desire to learn
• Sense of urgency
• Immense attention to detail
• Works well under pressure
• Team player mentality
• Proficient computer skills (Excel, Word, PowerPoint, Outlook)
• Fluent in English

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.