Job Description

RESPONSIBILITIES

• Become a friendly, trusted technical expert. This includes a detailed understanding of our products' features and functionality, general photography and video knowledge, and a basic understanding of the drone industry
• Use your knowledge of drones, photography, and videography to help customers choose the right product for their needs via phone and email
• Respond to customer service requests in a prompt and precise manner
• Offer pre- and post-sale technical support via phone, live chat and/or email
• Take ownership of helping the customer from start to finish
• Notify customers of any change in order status or issues related to their order
• Gather, analyze and present customer feedback to various stakeholders
• Other related duties as assigned

Qualifications

• Able to work Tuesday-Saturday 7:30am-4pm shift
• Excellent verbal and written communication skills
• Highly organized, detail oriented, and a motivated problem solver
• Basic knowledge of Microsoft office tools and phone support systems.
• Adept at juggling multiple tasks.
• Effectively work both independently and as a member of the team
• Able to work weekends
• Basic knowledge of or interest in drones, aerial devices, photography, and videography, remotely operated vehicles, and unmanned ground vehicles.
• Bilingual in Spanish and English preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.