Job Description

SR. SOFTWARE QA ANALYST (FULL TIME, REMOTE)

About: high-growth, venture-backed, and award-winning company that has pioneered person-centric interoperability. Our SaaS technology platform serves as the foundation for the rapid collection, management, and sharing of healthcare data privately and securely.

JOB DESCRIPTION We are seeking a strong and experienced Senior Software QA Analyst to build out the health data management platform. You're ready to take on the opportunity of being our first QA hire — establishing better testing and QA practices across the whole organization!

• Raising the quality bar in scrum teams by early testing via manual or automation process
• Play a key role in the visibility of testing during each sprint and provide transparency on results.
• Work with the team to raise the bar of quality of each user story(ies) to improve the satisfaction of our internal and external end users.
• Building out automation framework that will help streamline our existing testing
• The ideal candidate should be a natural leader who drives team accountability and results with positivity, transparency, and strong team collaboration.

RESPONSIBILITIES AND DUTIES

• Deep understanding of software testing, its main concepts and processes
• Critical thinking and analytical skills to examine bug reports and prioritize necessary tests
• Great communication and teamwork skills to interact with peers and other stakeholders
• Work directly with development team to QA new features
• Perform User Acceptance Testing Test cross-browser and cross-platform compatibility of user interfaces
• Serve as primary contact for software Help Desk issues
• Triage trouble tickets and drive issues to successful resolution
• Confirm reported defects
• Create accurate, concise and reproducible bug reports when needed
• Educate users on basic, knowledgebase functions of software
• Maintain accurate documentation on processes and solutions including helpdesk scripts

DESIRED SKILLS AND QUALIFICATIONS

• Minimum of three (3) years software QA experience, preferably with large enterprise applications for a complex domain, ideally in healthcare
• Knowledge of software development lifecycle best practices, Agile/Scrum methodologies
• Strong proficiency and ability to troubleshoot issues
• Experience in the healthcare industry