About:
Fast-growing startup using artificial intelligence to solve the largest problems in the supply chain, specifically built to address the perishable food industry.
Head of Customer Support
San Francisco, CA
This Manager/Director level role will provide excellent customer support to clients, creating strong customer relationships and cultivating promoters of our brand and product. You will build a world-class service team to provide unparalleled support and guidance to our customers. Develop a customer support playbook and scale our customer support function as we continue to grow our customer base.
You'll own the creation, roll-out and execution of our support strategy and will shape the future of our products to best serve our clients. Address technical issues identified by customer feedback. Identify, prioritize, and advocate for features that will improve our products and customer experience.
Qualifications