Job Description

Role and Responsibilities

PROVIDE CUSTOMER SERVICE TO C-STORE MANAGERS VIA WEEKLY PHONE CALLS AND/OR EMAILS.

· Build and maintain a professional relationship with stores you are assigned to contact weekly.

· Double check all invoices for accuracy before sending to warehouse for processing

· Manage time wisely to maintain consistent work flow.

· Be knowledgeable of products available to each customer.

· Up sale and educate store management on products available.

· Be willing to assist other call center staff members, when necessary.

· Be willing to assist warehouse staff or sales staff members (i.e., Automatic distributions or special promotions)

· Maintain a cohesive work environment with co-workers and upper management

· Maintain good time management and attendance/punctuality

Preferred Skills

Computer Skills (Knowledge of QuickBooks, Outlook, Excel and Word)

Has knowledge of proper telephone Etiquette

Ability to operate a multiline phone system

Ability to self-start and manage time wisely

Previous Call Center experience

Must be able to sit for long periods of time.

Ability to lift over 50 lbs. preferred, but not required.