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Client Service Associate

Exclusive

Client Service Associate

Charlotte, NC
Full Time
Paid
  • Responsibilities

    Job Description

    We are looking for a Client Service Associate. We seek a career-oriented individual that can thrive in a collaborative environment and enjoys the challenges of providing exceptional service to our clients. Duties are varied and can include: preparation for client review meetings, responding to client inquiries, meeting follows up, and maintaining and updating client files.

    Salary range: $37000 - $50000 per year.

    RESPONSIBILITIES:

    • Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.
    • Onboard new client accounts, which includes the collection of required documentation and client information.
    • Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients’ needs.
    • Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.
    • Collaborate with the sales, design, procurement, and construction teams to improve workflows.
    • Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.
  • Qualifications

    Qualifications

    • Previous customer or client service work or related experience preferred.
    • Strong written and verbal communication skills.
    • High school diploma required.
    • Ability to work effectively in a team as well as independently.
    • Able to accomplish a variety of tasks in an efficient, organized manner.
    • Ability to multi-task, set priorities and manage time effectively.

    Additional Information

    • This job is not remote.
    • We do not offer visas.