Job Description

 Full-Time 40 hours/week

Duration: Oct-Dec

CUSTOMER SERVICE:

•             Provide exceptional services to donors related to fund management, including management of the hotline (phone), monitoring the donor email inbox, assisting clients making gifts and grants, trouble-shooting our donor portal, and problem solving general requests.

•             Respond to donors’ routine requests and track contacts between donors and organization.

ADMINISTRATIVE SUPPORT:

•             Support coordination and technology of virtual client events and educational forums, arranging meetings, coordinating fund reviews, and communications with donors/clients.

•             Individual will also help with tracking and recording relationships with donors, building profiles of donors, and researching donors’ interest areas in  donor database (SALESFORCE)

•             Data entry (eg. grant recommendations, credit card gift entry) and maintenance

•             Formatting donor communications

EXPERIENCE:

MINIMUM two to four years customer service/relationship management experience including direct client contact.  Experience with data entry (Salesforce preferred) and customer service.

KNOWLEDGE, SKILLS, AND COMPETENCIES: 

•             Exceptional attention to detail.

•             Excellent verbal and written communications.

•             Personal maturity and demonstrated good judgment.

•             Ability to keep the utmost confidentiality.

Company Description

McCall Staffing has been successfully serving SF Bay Area organizations for over 40 years.