Job Description

For the past forty years, McCraw Corporation has been entrusted to make technology work for companies of all sizes, ranging from small businesses to multi-location enterprises. We continue to grow because of the quality of our team. McCraw Corp values creativity, admires passion, and rewards excellence. We also provide a multitude of opportunities for advancement and personal career development. If you’re looking for a fulfilling career with a growing IT company, we’d like to hear from you.

We are committed to providing our team members a stable work environment with the opportunity for learning and personal growth. Team members will be provided with the same concern, respect, and caring attitude within the organization that they are expected to share externally with every McCraw Corp client.

JOB SUMMARY:

The SENIOR TECHNOLOGY SUPPORT SPECIALIST is a key contributor in the success of managing our clients’ IT infrastructure. This is achieved by quickly resolving incidents that our client’s open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.

DUTIES:

• Maintain and improve customer service, perception, and satisfaction.
• Responsible for logging all work and time on service tickets as it occurs.
• IT support involving core business application and operating systems, as well as virtual environments on VMware.
• Implementation and support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 10, etc.
• Implementation and support of hardware: servers, workstations, printers, scanners, firewalls, switches, wireless access points, UPS batteries and other equipment.
• Implementations and support of backup and disaster recovery solutions.
• Interact with vendors to support customer’s specific line of practice management applications, copiers/printers, internet service providers, etc.
• Remote access solution implementation and support: VPN, Remote Desktop, LogMeIn.
• Review the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
• IT environment documentation to include system reviews and recommendations.
• Communication w/ customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

KNOWLEDGE/SKILLS/ABILITIES:

· Advanced knowledge of all Microsoft workstation operating systems and applications.

· Proficiency in managing Microsoft server operating systems and networks.

· Intermediate knowledge in managing network devices including switches, firewalls and wireless access points.

· Ability to work on multiple priorities and/or projects simultaneously.

· Familiarity with a Managed Service Provider business model.

· Problem-solving abilities and ability to meet reasonable deadlines.

· Excellent listening and communications skills, both verbal and written

Experience in the following is a plus:

· Dental and Medical Practices

· Connectwise Manage

· Connectwise Automate

EDUCATION:

• College Degree or equivalent
• 2 years (minimum) managed service experience

JOB TYPE: Full-time. Work hours are Monday-Friday 8:00am-5:30pm. Occasionally, special circumstances may require after-hours or weekend/holiday work.

SALARY: $50,000.00 to $70,000.00 /year dependent upon education and experience

BENEFITS: Full medical, dental, and disability insurance paid by employer. Simple IRA program with company matching is available. Paid vacation time increases with length of employment (minimum 2 weeks).

Company Description

For the past forty years, McCraw Corporation has been entrusted to make technology work for companies of all sizes, ranging from small businesses to multi-location enterprises. We continue to grow because of the quality of our team. McCraw Corp values creativity, admires passion, and rewards excellence. We also provide a multitude of opportunities for advancement and personal career development. If you’re looking for a fulfilling career with a growing IT company, we’d like to hear from you. We are committed to providing our team members a stable work environment with the opportunity for learning and personal growth. Team members will be provided with the same concern, respect, and caring attitude within the organization that they are expected to share externally with every McCraw Corp client.