Job Description

• Assist in business Change Management activities and communications.
• Collaborate with business stakeholders to gather and document requirements.
• Translate business requirements into technical specifications.
• Work closely with engineering teams to track resolutions for issues and system vulnerabilities.
• Assist platform architects with respect to system upgrades and deployment timelines.
• Help end users troubleshoot issues as they encounter while using the platform/solutions.
• Timely escalation of issues to platform architects and product managers on Production issues which impacts business users.
• Collaborating with different engineering teams and professionals to ensure defined organizational quality metrics are met.
• Develop standard operating procedures and work with L3/L4 support team to ensure defined procedures are followed during any production issue resolution.
• Identify areas of automation within the technology platform that can bring efficiency in the overall process and reduce complexity.

Qualifications

• You have knowledge and understanding of cloud capabilities.
• Hands on experience on SQL scripting and .NET.
• Knowledge of Javascript and platforms such as Node.js.
• Solid understanding of business processes and ability to translate business requirements into technical specifications.
• Analytical and problem-solving skills with the ability to work with complex data sets and synthesizing data insights into actionable recommendations.
• Excellent written and verbal communication skills to effectively collaborate with business stakeholders and technical teams and deliver outcomes of each task.
• Attention to detail and a strong commitment to prioritize workloads, meet deadlines, and deliver high-quality results.
• Excellent collaboration skills to work effectively in cross-functional teams.
• Ability to effectively influence and lead through functional boundaries.

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.