Job Description

The Operations Associate role is for you if you’re interested in working collaboratively with multimillion-dollar business owners to assess their restaurants and offer them solutions to run their businesses. Our training program is designed to provide a smooth transition into McDonald’s so don’t worry – if you are willing to learn and work hard, we will provide the know-how. You will receive coaching from industry leaders who want you to succeed and take pride in developing future leaders at McDonald’s.

WHAT YOU’LL DO

Launch your career as you:

• CONDUCTS objective evaluations to analyze restaurant performance across customer experience and operations
• PROTECTS the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions
• PARTNER AND SUPPORT franchise restaurants
• RECOGNIZE PATTERNS and develop expertise around common restaurant performance issues
• TRAVEL to restaurants to perform site visits
• DEVELOP EXPERTISE in Restaurant Department Management systems
• EVALUATE ROOT CAUSES impacting franchise restaurant operations
• ARE OPEN to additional relocation (preferred)

OTHER NOTES:

• TRAVEL for this role typically requires driving to locations up to 5 hours away, and may require hotel stays
• MAY require occasional overnights

Qualifications

WHY WE’LL HIRE YOU

You're a strong candidate if you:

• Are a SENIOR working towards a Bachelor’s degree or have already graduated
• Are WILLING TO TRAVEL AND RELOCATE
• ACCURATE, CONSISTENT evaluator that relies on measurable facts and observations.
• Strong ATTENTION TO DETAIL and ability to keep reports and evaluations organized
• Effective TIME MANAGEMENT SKILLS to keep up with a demanding evaluation and travel schedule 
• Can DEVELOP TRUST-BASED AND ETHICAL RELATIONSHIPS with key partners
• Understand drivers of FINANCIAL PERFORMANCE
• COMMUNICATE well and can adapt based on the audience
• Are COMMITTED TO A CULTURE OF INCLUSIVENESS
• MUST BE FULLY VACCINATED (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date

WHY YOU’LL WANT THIS JOB

The initial program includes interactive sessions with the US Operations team, Restaurant Training, and building your restaurant performance expertise to conduct consultative visits of our restaurants.

Operations Associates travel for consultations with restaurant owners to evaluate restaurant operations and consult to help each multimillion-dollar restaurant operate at peak efficiency levels to deliver top-notch results. You will develop holistic restaurant operations skills during rotations and training that you can apply to your role. As you acquire those skill our Field Leads will look for you to provide guidance in your area of expertise to Operators in the field who request it. You will have the opportunity to partner with operations management and leadership prior to their consultations with the franchise restaurants.

In addition, the capabilities you will acquire set you up for a variety of career paths depending on your interests and strengths, so know that beginning your career at McDonald’s is choosing to give yourself options.

HOW YOU’LL BE COMPENSATED

You’ll be lovin’ our compensation and benefits package, which includes:

• A highly competitive starting salary rate of $71,500
• Relocation Assistance
• May be eligible for Company Car Program
• Generous paid time off
• Eligibility for Target Incentive Plan (annual bonus)
• Health benefits
• 401k matching contributions
• Educational Assistance
• Matching Gifts Program

Additional Information

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.  Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws.  A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. 

Please contact US-UniversityRecruiting@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company.