Job Description

This opportunity is part of the **Global Technology Commercial Products & Platforms (CPP) Team, **where our vision is to develop technology that delight our customers and enable our crews to operate our restaurants reliably and effectively. This Manager level role will be part of CPP and Global Technology, and is focused on Communications, Human Resources, and Operations for the organization.

The Manager, Operational Excellence (OpEx), CPP will report to the Senior Manager, OpEx, CPP and will be responsible for managing leadership communications, human resource management activities, and operational activities across Restaurant Technology, Customer Technology, Delivery Office, Resource Optimization, Data & Architecture, and the ArchOS initiative. This role will serve as a strategic advisor to the CPP leadership team and instrumental to the overall health and operations of the department.

Accountabilities & Responsibilities:

• Responsible for managing leadership communications for the team
• Partner to lead the development and execution of comprehensive communication and partner engagement strategies
• Craft and supply timely input to leadership scripts, narratives and talking points
• Develop and support materials for leadership meetings, conversations and events
• Advise, align and influence team members on effective communications strategy, key areas of focus and desired impact (identify advocates and change agents, gaps, potential barriers, communication planning, measurement strategy, presentation materials, etc.)
• Identify and apply new, creative ways to reach and engage audiences through content and approaches
• Responsible for running human resource management practices for the team, including talent development and culture development activities (in alignment with Global People activities)
• Support and govern the teams’ requests for hiring through headcount governance and function as point of contact for employee actions in partnership with human resources
• Strategically counsel and execute on organizational health – including assessment for team culture, engagement and development opportunities across the department
• Support team performance management processes and drive to deadlines
• Coordinate off-shore / on-shore staff management and align with support areas
• Support the execution and action planning against staff surveys
• Responsible for managing operations management practices for the team
• Facilitate team goal setting activities and leadership-level operational reviews to align with overall strategy and influence performance metrics and data reporting
• Enable effective change management approaches (aligning to communication strategies), motivate change internally with the team and external business partners, and influence and function as an ambassador of change
• Develop approaches to work with vendor management office (VMO) and partner to set up expectations, standard processes, handle periodic contract renewals and establish measures for vendor performance
• Establish governance for documentation and artifacts for knowledge sharing through the curation of repositories, standard methodologies and defined expectations
• Develop business routines and operationalization of processes
• Establish routines in support of team communications, human resource management and operational management activities
• Align team practices to overall ways of working
• Decide how best to work with center teams, markets, segments, collaborators and business partners
• Partner with peer OpEx Managers in CPP to align on communications and ensure consistency
• Provide support to Senior Manager, Director, and Senior Director for CPP OpEx, as needed

Qualifications

• 5-7 years’ proven experience working in business, technology, communications, change management, organizational efficiency, organizational excellence, business process optimization, continuous improvement, or other related areas
• Experience with a variety of organizational practices, including operations management, human resources management, and leadership communications
• Experience supporting organizational change, building team culture and organizational culture
• Experience with technology preferred
• Outstanding written and verbal skills, including demonstrated ability to collaborate with technical team members, technical language, and offer translation towards general business or executive audiences
• Knowledge and ability to discover, design, and implement standard processes
• Ability to navigate complex, diverse teams with various partner needs, while delivering tangible outcomes
• Working understanding of business practices, organizational practices, and governance processes
• Proficient in business process optimization, reviews, modeling, mapping, or process improvement
• Capable of being structured and methodical, while also flexible and adaptable to changing organization needs, technology innovation, and organizational transformation
• Consistent track record of driving and implementing successful, insight-based, creative communications programs that delivered against brand business objectives
• Comfortable presenting in front of and leading discussions among large audiences
• Comfortable working across local and international teams, on-site, hybrid, and virtual environments
• Demonstrated combination of education and years of professional experience showing ability to partner with senior leader teams, provide strategic recommendations, and implement action
• Skilled with Microsoft Office Suite (Office 365 / O365, including Teams, SharePoint, Word, Excel, PowerPoint, OneNote). Able to show experience with or potential to learn Smartsheet and other digital tools.

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.