Job Description

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Service Management Office (SMO) Information Technology Service Management (ITSM) Platforms Data Architect reports to the Director of SMO Platform Management.  This role is accountable for the quality, accuracy and usability of the ITSM Configuration Management Database. 

This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

RESPONSIBILITIES & ACCOUNTABILITIES:

• Quality, accuracy, and usability of McDonald’s ITSM CMDB
• Define data flow architecture for Analytics data.
• Build Data Engineering solutions to support Data warehouse and critical business metrics.
• Define Data Engineering best practices and guidelines.
• Work with Product teams architecture data events for analytics.
• Work with other architects to design data engineering solutions.
• Facilitate engineering discussions across the organization.
• Participate in an inclusive, energetic, and highly multi-functional team.

Qualifications

BASIC QUALIFICATIONS

• Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.
• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• Ability to collaborate with engineers, product managers, data scientists and analysts on mission critical data needs to build world-class datasets
• Detailed knowledge of ServiceNow platform, hands-on experience in ServiceNow modules (CMDB/ITSM, ITOM Discovery, Portal, Mobile and Automation)
• ITIL Foundation or above certification
• Knowledge of JavaScript, Python, API integration and web service calls
• AWS Solution Architect Level certified (Architect, Developer, SysOps Administrator)
• Azure associate level certification
• Proactively seeks opportunities to evangelize and support existing data processes.
• Passionate about data engineering / analytics and distributed systems.
• Excellent interpersonal skills and passionate about collaborating across organizational boundaries.
• Comfortable distilling informal customer requirements into problem definitions, resolving ambiguity and balancing challenging objectives.
• Passionate about mentorship, and coaching/onboarding/leading teammates.

PREFERRED QUALIFICATIONS

• 5+ years professional experience with MS SQL or similar RDBMS architecture.
• Comfortable presenting complex, technical topics in an actionable manner to senior leadership
• Solution-oriented mindset and positive attitude.
• Expert knowledge of data modeling and data relationships.
• Knowledge of other ITSM systems, CMDBs, Databases and related  platforms
• Strong understanding of Data Architecture used to support event processing framework.
• Knowledge of Cloud information architecture patterns, software development processes, and data processing methodologies.
• Experience supporting or leading design and implementation of cloud native data platforms.

EXPERIENCE

• 8+ years of relevant job experience in ServiceNow CMDB design, administration, development and operation and a Bachelor’s degree or 6+ years relevant job experience and a Master’s degree.
• Experience leading the design/implementation of config driven, scalable, reliable services and big data workflows/pipelines using EMR, Kafka, Spark, Hive, Airflow or equivalents.
• Experience working in stream processing frameworks such as Flink, Storm or Amazon Kinesis.
• Experience in establishing and promoting high standards in pipeline monitoring, data validation, testing, etc.
• Experience in creating efficient data models for Analytical/Operational usage.

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.