Job Description

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Technical Product Manager for Data and DB Operations (D.Ops) is part of Global Technology Infrastructure and Operations (GTIO) Cloud Ecosystem and reports to the Data Reliability and Delivery Director. This person owns the D.Ops service which administers McD data stores, operates information governance solutions (data sensitivity scans, leak prevention, and more) and operates pipelines for McDonald’s data platforms. This role ensures that the service provides value and evolves as the needs of McDonald’s grow.

This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

RESPONSIBILITIES & ACCOUNTABILITIES:

• Manages or supports a technology product, and/or suite of products with business impact. Helps define the product(s) roadmap.
• Works as part of a team of technical product managers expected to broadly influence across a large portion of the organization or with a charter to innovate/disrupt a strategically important domain.
• Partners with business leaders, technical product managers, and / or architects to determine the long-term viability of systems/products, from business and technology standpoints.
• Communicates ideas effectively, verbally and in writing, to a wide range of audiences, including upper-management. Fosters a constructive dialogue, harmonizes discordant views, and leads the resolution of issues.
• Decomposes complex problems into straight-forward solutions. Consistently brings strong, data-driven business, and technical judgment to decisions.
• Identifies core problems or opportunities within business processes. Understands the root cause and impacts for the project and other teams.
• Escalates risks and/or issues that might be impacting the team. Proactively identify gaps and opportunities (e.g., services, workflows, tooling) within or between markets and other parts of the organization.
• Invests time to continuously improve your product management capabilities and close skill gaps.
• Manages priority, measures capacity, and ensures high quality output of the product teams.
• Manages the service’s financial health and viability.

Qualifications

• Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.
• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• Demonstrated ability to manage technical products, driving clarity, understanding and discussing technical concepts, managing tradeoffs, and evaluating potential concepts with internal and external partners
• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop project business cases, and measure success.
• Strong in problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends.
• Good presentation and writing skills, with the ability to translate theory into practical application.
• Understand customer centricity, and lead products with that mindset.
• Exudes collaboration and conflict-resolving qualities.
• Product Management certified.
• Associate level cloud certified (AWS Certified Associate SysOps Administrator, MS Azure Database Administrator, or similar).

PREFERRED QUALIFICATIONS

• New Product Integration (NPI) experience.
• Working knowledge of data analytics, machine learning and mathematical optimization.

EXPERIENCE

• 8+ years of technical product management or relevant experience with a Bachelor’s degree or 6+ years relevant experience with a Master’s degree.
• Experience working on technical teams that manage an important product and/or a suite of products.
• Experience communicating with leadership and setting expectations for major cross-functional initiatives.

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

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Nothing in this job posting or description should be construed as an offer or guarantee of employment.