Job Description

The McDonald’s Global Workforce Solutions (GWS) Team is an internally managed contingent workforce program responsible for the compliance of our related policies as well as our end-to-end vendor management system (Beeline). We are McDonald’s customer-obsessed, single point of contact for any contingent workforce need. Our vision is to be recognized as a valued business partner & world-class program, focused on excellence in our people, services, and execution. This is an amazing opportunity for an individual to gain a broad perspective of McDonald's.

As a GWS Specialist, you will be primarily responsible for the execution of all professional and managed service project tasks including contractor on/offboarding activities. Your role will ensure that these tasks are processed timely, accurately, and efficiently by partnering with our GWS Business Partners, key stakeholders, and our suppliers. Customer communication and exceptional customer service are key components of this role. The pace can be fast, and this role requires someone who is driven, sweats the details and can adapt quickly to changing priorities.

Responsibilities:

• Facilitate the overall project workflow within Beeline to action GWS steps in a timely fashion.
• Ensure non-GWS action steps are tracked and followed-up on to remove approval bottlenecks
• Manage all contractor on/offboarding tasks both within Beeline and our associated non-Beeline processes.
• Ensure new suppliers are set up within Beeline /AP and provide training guidance for program and Beeline usage
• Provide supplier support for a variety of contingent labor issues such as invoicing, resource alignment or Beeline reporting  
• Troubleshoot contractor network or building access issues to remedy or escalate to the appropriate support partners
• Provide user acceptance testing support for the Beeline enhancement process
• Facilitate team distribution of issues coming into our general inbox
• Partner closely with the GWS Business Partners to support shared project workload, supplier groups, or clients
• Approach processes with a continuous improvement mindset to simplify or enhance the employee experience
• Participating in special projects or key team priorities as needed

Qualifications

• Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.
• Minimum of 3 years’ experience in a customer support/service environment
• Bachelor's degree preferred
• Experience with vendor management systems (i.e. Beeline) or HR systems helpful
• Strong problem solving, analytical and customer service skills
• Proven ability to achieve results in a fast-paced environment while being sensitive to deadlines
• Ability to work individually and collaboratively as a team member
• Demonstrated ability to manage multiple tasks and priorities
• Keen attention to details and accuracy
• Effective communication skills with customer-centric approach
• Comfort interacting within all levels of an organization and ability to adapt communication style as needed.
• HR, Recruiting, Sourcing or Supplier Management experience may be helpful

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.