Job Description

As McDonald’s continues to innovate and disrupt the restaurant industry, we are looking to add an experienced Business Resilience Analyst who will coordinate the planning and execution of Disaster Recovery and Business Continuity tests across McDonald’s technology landscape.

In this role, you will support the McDonald’s Sr. Business Resilience Manager to:

• Develop technology resilience plans to ensure the availability of critical services & applications
• Propose and implement strategies to minimize the impact (i.e., efficiency, revenue, financial performance, image) and recover critical and vital business functions; and
• Coordinate an exercise and maintenance program to ensure the viability of the plans

This position will be based out of our headquarters in Chicago. On-site availability is a must.

Looking for someone passionate about the following:

• Working with people across a global organization
• Aligning Business Continuity & Disaster Recovery capabilities with business priorities
• Driving Standardization and Innovation linked to business benefits
• Interacting with and influencing our Business & Technology Partners
• Serving as a Business & Technology Resilience expert

We are an equal-opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that builds feel-good moments for everyone. We are interested in people who improve our company culture: Does this role interest you?

Job Responsibilities

• Coordinates the collection and annual maintenance of Disaster Recovery & Business Continuity plans
• Assists in the development of critical internal and external reporting metrics for the Business Resilience Management Program that provides transparency into McDonald’s Business Resilience readiness posture
• Assists in the development of schedules and materials for the Business Resilience training and awareness activities to ensure that Business Resilience teams are trained and proficient in implementing the Business Resilience plans
• Partners with a distributed team of skilled professionals to ensure McDonald’s recovery strategies & capabilities support our Business Resilience readiness framework
• Maintain the plan for accuracy to reflect changes to Business & Infrastructure
• Works closely with the Information Security Team and IT Operations team members to determine gaps and establish strategies for risk mitigation
• Implements and maintains processes and standard methodologies to safeguard McDonald’s critical applications, infrastructure, and data
• Communicates and escalates risks to business stakeholders for remediation or acceptance

Qualifications

• Bachelor’s Degree or an equivalent combination of education, training, and work experience
• 3+ years of hands-on experience supporting an Information Technology Disaster Recovery program for a large-scale eCommerce, airline, or banking company
• 3+ years of experience in Information Technology – Strong working knowledge of multi-cloud environments; knowledge of monitoring and observability, backups and storage, Linux/Unix/Windows systems, and virtualization technologies
• 2+ years of experience facilitating group discussions, training/awareness meetings, and exercise scenarios
• Must have practical knowledge of using Excel for Data Analysis, PowerPoint for Infographics, and SharePoint for Collaboration
• Experience with daily use and maintenance of an ITSM platform, such as ServiceNow
• Experience working in an agile environment, utilizing tools such as JIRA and Confluence.
• Ability to conduct research into issues, evaluate solutions and translate findings into roadmaps and leadership presentation
• Detail oriented with excellent analytical, technical, and problem-solving skills
• Ability to understand business challenges, drive process improvements and translate into solutions
• Superb communication, presentation, and interpersonal skills with the ability to convey complex ideas in easy-to-understand business-friendly language

Desired Skills

• Industry-recognized certification in Business Continuity Management Program or Information Security is desirable
• Experience in a retail environment with global offices, data centers, and cloud environments
• Motivation to use initiative to make an immediate impact in a fast-paced and dynamic environment
• A strong team player with a willingness to learn, engage and build relationships with both internal colleagues and external partners
• Self-starter with the ability to prioritize tasks to meet project/global program requirements
• Knowledge of industry best practices and standards

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.