Work with Operations Manager to maintain pro-active communication with customer; begin as a support to OM, then eventually take over client communications
Respond professionally and timely to all internal and client requests
Work to fully understand clients’ long-term goals and budgetary constraints
Demonstrate consistent and exceptional quality control standards
Required
Strong verbal and written communication
Team oriented, collaborative approach
Excellent organizational and time management skills
Attention to detail is critical to maintain high quality of care
Exceptional customer service
Positive attitude
Takes initiative and pro-active approach to improve performance
Assumes responsibility, authority and accountability for all activities