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We are looking for a community manager to be responsible for monitoring, researching and analyzing brand social media. The right candidate will have the ability to apply that knowledge to the overall media strategy of the company and its clients and to act and respond according to the brand voice. This role requires good judgment, organizational skills and adaptability. We’re looking for someone who wants to join our team and eat, sleep and breathe the brands we work on.

Responsibilities:

Collaborate with media planners and other key team members to develop listening, response and engagement strategies and tactics that align with marketing efforts

Monitor brand and industry category social media mentions through appropriate listening tools and conduct additional research to obtain consumer sentiment and contextual situations of mentions

Respond to and engage consumers on social platforms with adherence to brand voice, content guiding principles and legal guidelines

Keep current on the latest social marketing developments in industry trends, the competitive landscape and consumer behaviors in order to identify new audiences, channels and opportunities

Effectively collaborate with other marketing team members to align efforts with advertising, public relations, internal communications, brand management, product development, SEO/SEM marketing, data analytics and web/mobile content strategies to ensure collaborative, successful and efficient social marketing

Contribute to social content development and evolution by brainstorming new ideas and researching timely and/or relevant topics in client-related industries

Develop monthly content calendars and manage social publishing

Share monthly performance metrics, insights and optimization opportunities with internal teams/brands

Support engagement team in areas including budget tracking, media trafficking and overall reporting

Requirements:

Bachelor’s degree in Marketing Communications or a related field

Must possess working knowledge of social media monitoring tools, with Sprinklr experience strongly preferred

1+ years of experience in social media monitoring, reporting and responding within social campaigns for brands

Strong writing skills and an ability to craft your ideas and messages to fit any medium

Possess working knowledge of the functionality of social networking sites from a business perspective, such as Facebook, Instagram, YouTube, Twitter, Pinterest and LinkedIn

Superb analysis, reporting and presentation skills

Excellent oral and written communications, organization and planning skills

Passion for new/emerging media technologies and ability to engage strategically and tactically across platforms

This is a full-time hire. Compensation based upon experience. Please do not call. All submissions will be reviewed. Thank you.