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As a user experience writer, you are first and foremost an advocate for the user. Your goal is to help shape experiences that go beyond simply delivering content and utility by connecting with users through meaningful and memorable experiences. Your tools to do so are words that you craft into copy, calls to action, scripts, voice user interfaces, etc., and these executions are a perfect balance of storytelling and clarity. You do this in collaboration with research, analytics, producer, UX and development team members. The work you do is creative and innovative and inspires your peers.

Responsibilities:

Conducting heuristic evaluations and content gap and competitive analyses

Writing personas and user scenarios based on project discovery findings

Working with clients and internal team to define business objectives and project goals

Collaborating with brand planners and UX designers to create a content strategy

Writing copy that is informed by brand voice and tone, subject matter expertise, UX and SEO best practices, and a willingness to break convention when appropriate

Actively participating in improving the usability of systems by attending usability testing sessions and interpreting results

Effectively presenting work internally

Requirements:

A passion for all things digital (platforms, trends, data, devices, etc.)

A curiosity for how people interact with technology and a desire to simplify the customer journey at every possible touch point

Experience working on a wide variety of projects that range from large-scale sites to apps to voice and experiential activations

A portfolio site must be submitted with explanation of the role you played on a few key projects

4–6 years of experience

Agency experience a plus

Please do not call. All submissions will be reviewed. Thank you.