McLeod Software is the leading developer and provider of transportation management software to trucking and freight brokerage companies in the United States. We are highly respected within the transportation industry, and we are growing again! We believe that investing in people who have a natural desire to learn and grow is one of our greatest competitive advantages. Each person has an opportunity to contribute directly to the Company's growth and success - and we look for individuals who take pride in doing that. McLeod Software is seeking a SERVICE DESK SPECIALIST for our headquarters in Birmingham, AL. 

This position will provide fast and useful technical assistance on computer systems and networks, answering queries on basic technical issues and offering advice to solve them.  An excellent Service Desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain solutions.  A customer service mindset and patience are key to deal with difficult issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor and respond quickly and effectively to requests received through the IT Services Desk.
• Understand escalation of significant and recurring issues.
• Respond to queries by phone and email.
• Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware.
• Test, troubleshoot, and evaluate hardware, software, and/or systems (networks).
• Troubleshoot computer-related problems; develop and implement solutions to those problems in a timely manner.
• Understand and be understood by non-IT employees/customers.
• Assist in asset management of computer hardware and software.
• Troubleshooting of basic elements of networking.
• Assist with tracking and maintaining computers and software.

QUALIFICATIONS:

• Excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a cross-functional team environment, willing to learn.
• Technology background or strong personal interest in technology.
• Ability to troubleshoot, recreate and resourcefully solve difficult problems.
• Desire to learn - Ability to learn quickly in a self-directed environment.
• 1+ years of IT Support experience.
• Knowledge of networking, Windows, Mac, and VOIP systems.

EDUCATION:

• Bachelor degree in IT, Business Administration, or Communications preferred and/or equivalent experience.

ABOUT US: Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive and support integration with a broad array of complimentary logistics products. We are the leader when it comes to software for trucking dispatch operations management, freight brokerage management, fleet management, document imaging, workflow, EDI, and business process automation solutions for trucking, freight brokerage, third party logistics, and shipper companies in the United States. With an established base of more than 850 active customers throughout North America, McLeod Software is dedicated solely to the transportation industry. This focus means we have a deep understanding of the needs and intricate details involved in carrier, broker, and freight management businesses of all types. McLeod Software owns our national headquarters building in Birmingham, Alabama, and we also operate regional offices with training facilities in Salt Lake City, Utah and Downers Grove, Illinois. We employ more than 500 professionals.

McLeod Software does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are an equal opportunity employer and we participate in E-Verify.