Job Description

Essential Duties and Responsibilities : include those listed below. Other duties may be assigned. This position is a full time (minimum 40 hours per week) on-site position

• Help coworkers solve basic IT issues (computers, printers, logins, etc.)

• Learn to support networks (LAN/WAN/VLAN), servers, and systems

• Keep track of support tickets and document your work

• Assist with planning and improvements to our IT setup

• Follow company IT policies and learn best practices

• Occasionally assist after hours with system upgrades or special projects

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative, but not all inclusive, of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

What You Bring (No Experience Required):

• Interest in technology and a strong desire to learn

• A calm, patient, and friendly approach

• Willingness to ask questions and try new things

• Ability to explain or listen without using jargon

• Good organizational skills and attention to detail

• Comfortable working on a team and communicating with others

Minimal (But Not Required):

• Any hands-on tech experience (home networks, help desk, school projects)

• Familiarity with Windows, basic networking, or computer hardware

• Interest in pursuing certifications (CompTIA A+, Network+, etc.)

Additional Information

McWane, Inc. is an equal opportunity employer. Employment is made available to all persons without regard to race, color, religion, sex, national origin, age, and marital status, disability that does not prohibit performance of essential job functions with reasonable accommodation, Vietnam Era or veteran status. This policy applies to hiring, placement, recruitment, rates of pay or other forms of compensation, benefits, promotions, transfers, layoffs, recalls, Company-sponsored training, terminations, and other employment-related activities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.